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new iMac 27 wont see second monitor

I just set up a new iMac 27". It came with 10.8.3. I attached a second monitor before booting it up for the first time and it saw the second monitor fine. When I updated the OS to 10.8.4 it didn't see the monitor after rebooting. Nothing about the hardware changed, so I assume if I had hardware connection problem (not plugged in properly) it wouldn't have seen it with my first boot up of 10.8.3.


Second monitor (LG Flatron IPS236). It is connected by a DVI to Thunderbolt and the Thunderbolt into the iMac.


I have done and SMC and PRAM reset to no avail.


Any ideas?


Thanks, Otto.

iMac, Mac OS X (10.7), 27" - 16gb Ram | 2TB/205GB HD

Posted on Jul 1, 2013 5:50 PM

Reply
Question marked as Best reply

Posted on Jul 4, 2013 6:18 AM

Hello nightotter,


I recommend this article for you:

Apple computers: Troubleshooting issues with video on internal or external displays

http://support.apple.com/kb/ht1573

  1. If you're using an Apple notebook, confirm the AC power cable or adapter is securely connected to the computer and the cable providing power to the display is also secure. It is always good to have your notebook connected to AC power when an external display is in use.
  2. Confirm display adapters are fully seated in their respective connections and that they are supported models and for the computer and display. Refer to these articles to assist you with adapter compatibility and further configuration information:
  3. Remove all display cable extenders, KVM switches, or other like devices and retest to determine if the issue is resolved.
  4. Try unplugging the video adapter or cable and then plug it back in.
  5. If more than one video adapter is in use (or "daisy-chained"), troubleshoot by using only one adapter.

    Example: A mini DisplayPort to DVI adapter connected to a DVI to HDMI adapter is an unsupported configuration because there is a series of adapters in use.

  6. If available, try using a different display and or adapter (or use a different connector by using DVI instead of VGA, for instance).

If you tried all of these steps for your display and the video issues persist, contact Apple technical support or take your Apple computer to the nearest Apple Store or Apple Authorized Service Provider (AASP) for diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).



All the very best,

Sterling

2 replies
Question marked as Best reply

Jul 4, 2013 6:18 AM in response to nightotter

Hello nightotter,


I recommend this article for you:

Apple computers: Troubleshooting issues with video on internal or external displays

http://support.apple.com/kb/ht1573

  1. If you're using an Apple notebook, confirm the AC power cable or adapter is securely connected to the computer and the cable providing power to the display is also secure. It is always good to have your notebook connected to AC power when an external display is in use.
  2. Confirm display adapters are fully seated in their respective connections and that they are supported models and for the computer and display. Refer to these articles to assist you with adapter compatibility and further configuration information:
  3. Remove all display cable extenders, KVM switches, or other like devices and retest to determine if the issue is resolved.
  4. Try unplugging the video adapter or cable and then plug it back in.
  5. If more than one video adapter is in use (or "daisy-chained"), troubleshoot by using only one adapter.

    Example: A mini DisplayPort to DVI adapter connected to a DVI to HDMI adapter is an unsupported configuration because there is a series of adapters in use.

  6. If available, try using a different display and or adapter (or use a different connector by using DVI instead of VGA, for instance).

If you tried all of these steps for your display and the video issues persist, contact Apple technical support or take your Apple computer to the nearest Apple Store or Apple Authorized Service Provider (AASP) for diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).



All the very best,

Sterling

new iMac 27 wont see second monitor

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