RITLLC
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Q: No AirPlay icon on my iPhone

I have 2 iPhones, and one iPad - all have latest SW. Doing just the same, but First works with AirPlay, second is not. iPad works with AirPlay also.
So, I ca'nt see AirPlay icon on the second iPhone. I tryed everything - reboot, restart, etc... All have the same wifi network.

iPhone 5, iOS 6.1.4

Posted on Jul 2, 2013 2:20 PM

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RITLLC

Q: No AirPlay icon on my iPhone

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  • by sterling r,

    sterling r sterling r Jul 4, 2013 9:37 AM in response to RITLLC
    Community Specialists
    Jul 4, 2013 9:37 AM in response to RITLLC

    Hello RITLLC,

     

    I suggest this article named Troubleshooting AirPlay and AirPlay Mirroring found here http://support.apple.com/kb/ts4215

    If the AirPlay icon doesn't appear

    Check for the AirPlay icon in the recently used apps section on your iOS device, or in iTunes on your computer (as in these articles about how to use AirPlay and how to use AirPlay Mirroring). The icon will only appear if your device or computer is logged onto a Wi-Fi network which has an AirPlay-enabled recipient, such as Apple TV (2nd generation or 3rd generation).

    If you are still unable to see the AirPlay icon, try one of the following steps:

    • Verify that your AirPlay-enabled devices have the most up-to-date software or firmware.
    • Verify that your iOS device has Wi-Fi turned on. Enable Wi-Fi on your iOS device by going to Settings > Wi-Fi.
    • Verify that all your AirPlay-enabled devices are logged on to the same home Wi-Fi network (check the home network names on your devices to confirm).
    • If trying to AirPlay, or AirPlay mirror, to your Apple TV (2nd or 3rd generation), ensure that AirPlay is enabled on your Apple TV as well. You can enable or disable AirPlay on Apple TV in the AirPlay menu: Settings > AirPlay
    • Check Internet or network connectivity on all affected devices.
    • Temporarily disable firewalls (both network and local) and security software. Security software and firewalls may block ports that AirPlay uses to stream content. You can often resolve issues with security software by updating, correctly configuring, or uninstalling security software.
    • If attempting to use AirPlay from a third-party app or a website from your Safari app on your iOS device, confirm that the app or website is AirPlay compatible (refer to the developers of the app or website for additional information). 

     

    Regards,

    Sterling

  • by RITLLC,

    RITLLC RITLLC Jul 4, 2013 10:51 PM in response to sterling r
    Level 1 (0 points)
    Jul 4, 2013 10:51 PM in response to sterling r

    I did and check all these steps....


    And basicly I was able to work airplay on this (not working) iPhone just once... the problem is that others did find AirPlay right after AirPlay device appear in the network, but this one - you have to wait longer. But anyway, sometimes AirPlay button doesn't appear, sometimes - does... Strange.

  • by sterling r,

    sterling r sterling r Jul 9, 2013 12:00 PM in response to RITLLC
    Community Specialists
    Jul 9, 2013 12:00 PM in response to RITLLC

    Thank you for the followup,

     

    I might recommend steps 1, 3, and 5 of our iPhone troubleshooting Assistant found here http://www.apple.com/support/iphone/assistant/phone/. If you get to step 3, then I recommend closing ALL the apps. Here is step 1 to get you started:

     

    Restart iPhone

     

    To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.

    Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.

    Is iPhone not responding? To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.

    If your device does not turn on or displays a red battery icon, try recharging next.

     

    And IF that does not resolve the issue, then thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action.