Q: my itunes keeps saying "this ipod cannot be used because the reqired software is not installed. Run the itunes installer to remove itunes, then install the 64-bit version of itunes. Ive done this several times and having no luck. plz help

Hello ekbowers,

It sounds like you have installed the 64 bit version of iTunes, but you continue to the get an error message that suggests to download the 64 bit version any time you connect your iPod.  I understand that you have already uninstalled and reinstalled iTunes, but sometimes you may need to uninstall additional components related to iTunes to completely remove it from your system.

I recommend following the steps in this article to completely uninstall iTunes:

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

http://support.apple.com/kb/HT1923

Once you have completely uninstalled iTunes, you can download the 64 bit version of iTunes for Windows here:

iTunes 11.0.4 for Windows 64

http://support.apple.com/kb/DL1615

Thank you for using Apple Support Communities.

Best,

Sheila M.