On Outlook 2011 when I create an email, as normal, the Autofill/ Auto complete for To: or CC: fields no longer pop down like it used to. They now flicker for a split second. The exact same applies on a website when completing an online form. Plse Help.

Question

Level 1

0 points

On Outlook 2011 when I create an email, as normal, the Autofill/ Auto complete for To: or CC: fields no longer pop down like it used to. They now flicker for a split second. The exact same applies on a website when completing an online form. Plse Help.

On Outlook 2011 when I create an email, as normal, the Autofill/ Auto complete for To: or CC: fields no longer pop down like it used to. They now flicker for a split second. The same applies on a website. When completing an online form, I have to manually type in my details, instead of the auto complete. And lastly on a simple word document, I can no longer hclick and drag to higlight a sentance using my mouse. Any help is really appreciated. I dont know where to turn. Thank you

Is this a Virus, or Bug. Have you heard of this?

MacBook Pro, mountain Lion

Posted on Jul 3, 2013 3:04 AM

Reply

Answer 1

silvergc

Level 4

1,002 points

Jul 3, 2013 7:15 AM in response to MacNoviceKLM

The latest version of Office 2011 for the Mac is 14.3.5 and Mountain Lion is 10.8.4. Are you fully current on both? I have not seen this behavior at all with my copy of Office 2011. Could it be that your mouse is failing (battery low or something else)? Does the trackpad work?

Reply

Answer 2

MacNoviceKLM Author

Level 1

0 points

Jul 3, 2013 7:24 AM in response to silvergc

Thanks Silvergc for your response. Indeed its frustrating to say the least. Yes I have Office 2011 14.3.5 and Mountain lion 10.8.4 ( Both current) Mouse is 100% As mentioned in email as an example, when typing recipients name autofill/complete fails. Its flashes only. Im sure its a virus? Also online forms same behaviour, and lastly highlighting in word. ( i can highlight in an email body) Thanks Silvergc

Reply

Answer 3

Eric Root

Level 10

684,039 points

Jul 3, 2013 10:22 AM in response to MacNoviceKLM

You might look at/post on Microsoft support for the Outlook problem.

Microsoft Support – Office for Mac

Microsoft Support – Office for Mac (2)

For the online forms, what browser are you using?

Reply

Answer 4

MacNoviceKLM Author

Level 1

0 points

Jul 3, 2013 11:54 AM in response to Eric Root

Thanks Eric, will definately do that. I am however positive the issue is related, i.e email, Chrome( Online web forms) and Word for Mac. Lets see what Ofice for mac forum says.

Appreciate your tip Thanks

Reply

Answer 5

Eric Root

Level 10

684,039 points

Jul 3, 2013 12:17 PM in response to MacNoviceKLM

Your are welcome.

Browser not autofilling - same result using Safari or Firefox?

Firefox

Google Support

You can also try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application unistaller. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode

Safe Mode - About

Reply

Answer 6

MacNoviceKLM Author

Level 1

0 points

Jul 3, 2013 12:24 PM in response to Eric Root

Autofill works on Safari. Will try your other tips shortly. ( I dont have firefox) ThanksEric

Reply

Answer 7

MacNoviceKLM Author

Level 1

0 points

Jul 3, 2013 1:01 PM in response to Eric Root

Hi Eric, I Rebooted in safe mode, and held down the shift key. Sadly my laptop is now lagging ( Especially on the desktop) Maybe it will get quicker after some time.Also the email autocomplete still does not drop down and stay down. This is quite hectic.Any other tips possibly? Again appreciate your time. I also signed out of my user name, and resignined in under Guest. In guest profile, I dont have outlook, only Macmail, nor google chrome, so could not test the problem. I suspect its typical of microsoft no doubt.

Reply

Answer 8

MacNoviceKLM Author

Level 1

0 points

Jul 3, 2013 1:17 PM in response to MacNoviceKLM

Whew, No Longer lagging. I restarted it. 🙂

Reply

Answer 9

Eric Root

Level 10

684,039 points

Jul 3, 2013 1:38 PM in response to MacNoviceKLM

If you have Outlook and Chrome installed in the hard drive level Applications folder, they should be available to all users. If you confirm they are there, then try with a new admin account, which can be deleted later.

Reply

Answer 10

MacNoviceKLM Author

Level 1

0 points

Jul 3, 2013 2:01 PM in response to Eric Root

Thanks Eric. ( I have my wife here to help lol)We created a brand new admin account, and exactly the same thing occurs, on all 3 areas. a) Outlook autofill, b) Online webforms, and c) unable to select/highlight using mouse in a word doc.

We have now deleted the "test" admin and back to my origional user admin Thanks

Reply

Answer 11

MacNoviceKLM Author

Level 1

0 points

Jul 8, 2013 3:02 AM in response to MacNoviceKLM

Hi Eric,

Found the problem I believe. It was related to mouse/keyboard. I used a different port for my mouse, and all back to normal. Got this tip from the MSft forum for mac. Its really weird how that can affect all my problems though. Thanks for your help again.

Reply

Answer 12

Eric Root

Level 10

684,039 points

Jul 8, 2013 9:02 AM in response to MacNoviceKLM

You are welcome. I'm glad it is fixed, but the fix seems a bit strange. Oh well, it worked.

Reply