not enough storage

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not enough storage

I got a new iphone 4s to replace my other iphone 4s. When I go to back up the old one it says not enough storage to back up. When i plug in my new one it also says the same thing? I bought extra storage and it still says the same thing. I was able to get my apps and contacts but not pictures. What am I doing wrong?

iPhone 4S, OS X Mountain Lion (10.8.4)

Posted on Jul 3, 2013 7:35 AM

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Answer 1

matt00

Level 5

4,041 points

Jul 5, 2013 11:33 AM in response to Micky3351

Hello Micky3351,

Thanks for the question, and welcome to Apple Support Communities.

I understand that you are having issues backing up your previous iPhone. From your description, it sounds like you are using iCloud to back up. The following article outlines iCloud storage in relation to backups:

iCloud: Managing your iCloud storage

http://support.apple.com/kb/HT4847

Remember that you can also backup and restore your iPhone with iTunes on a computer:

iTunes: About iOS backups

http://support.apple.com/kb/HT4946

For additional information, see the following:

iCloud: Understanding Backup alert messages

http://support.apple.com/kb/TS4576

iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device

http://support.apple.com/kb/HT2109

Thanks,

Matt M.

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