Previous 1 2 Next 17 Replies Latest reply: Mar 21, 2014 10:26 AM by 4043rr0r
deenafla Level 1 Level 1 (0 points)

My ipad mini (only 2 weeks old!) had about 50% battery life left.  I plugged it in to charge using the wall charger (not computer).  A few hours later, I picked it up to use it.  It was burning hot and would not turn on.  It has a very open case, not confining.  I tried holding the power button.  I also tried holding down both the sleep/wake and power button.  Neither would turn it on.  It stayed hot for over 2 hours - it was unplugged that whole time.  Tried plugging it into computer.  Nothing is working.  I don't have time to head to Genius Bar, even with an appointment, it takes awhile.  Now I'm stuck.  Very unhappy with Apple right now.  Anything else I can try to get this working?


iPad Mini
  • Kaka Dongguan Level 3 Level 3 (805 points)

    Hi Friend,

     

     

    See Here  >  http://www.apple.com/support/ipad/assistant/ipad/

     

    From the Troubleshooting section here...

     

    http://www.apple.com/support/ipad/essentials/

     

    Hope it helps

  • deenafla Level 1 Level 1 (0 points)

    Thanks, but as I mentioned in my post,  I already tried all of those things with no success.

  • Kaka Dongguan Level 3 Level 3 (805 points)

    So, even thought you haven't time, ask a friend to help and bring the iPad at an Apple Store.

  • hexonxonx Level 4 Level 4 (2,455 points)

    It's an electronic device. Anything can go wrong with just by being an electronic device and it has nothing to do with who made it.

     

    It is still under warranty so you will have to find time to visit the Apple store. You will walk out with a replacemnt device that works. That's what Apple does. That's what makes them great.

  • deenafla Level 1 Level 1 (0 points)

    However, when my device is less than two weeks old and is completely broken, that is not good.  And it is the fault of the company, regardless of who they are.  Perhaps it is a design flaw?  A battery flaw?  What happens to an electronic device has everything to do with who made it.  The buck stops there. I've come to expect a certain quality of product from Apple.  And when I bring in it and they replace it, I won't be jumping up and down with happiness because they did so.  I expect that they will replace or fix it at no charge because it is a $400+ item and is two weeks old.  That I have to spend my lunch hour at the Apple store - not great.  And the $15 matte screen protector that I've already applied to the ipad?  I guess I'm out of luck on that...

  • musicmanfist Level 1 Level 1 (15 points)

    dude call AppleCare Technical Support, if its in warranty the heat is a safty risk they will replace it. if its not in warranty, you can get the iPad mini replaced for the Out of Warranty for £216

  • hzambrana Level 1 Level 1 (0 points)

    I feel you man, this is the 2nd time I've had this problem, replaced it already and it lasted only a day and a half. My battery on the ipad mini is low, so I charge it up, come back a couple hours later and NOTHING, it won't turn on, I hold the both buttons to do the reset and NOTHING. I've tried everything and even the tech support try it. Will have to get my 3rd replacement tomorrow, this *****.

  • GraceMaso Level 1 Level 1 (0 points)

    I Have had mine ipad mini for 3 months....it got really , really hot...I put it to bed that night the next morning

    she was dead and refused to come on. I sent it back to apple, they are sending a replacement.

  • suebms Level 1 Level 1 (0 points)

    I had my Ipad mini replaced about 2 weeks ago because it would not turn on.  The second one appeared fine for two weeks until I charged it today, and now I have the same problem.  Looks like my second replacement will have to be requested.  I'm wondering if it could be a problem with the power adapter itself since that was not replaced. Anyone? 

    I've owned Apple products for many years, and this is the first problem I've ever had.

  • GraceMaso Level 1 Level 1 (0 points)

    suebms...I had the replacement for one day...the next morning HOT and would not come on. It was shipped back to Apple the next day. I think my problem may have been that I was using the IPad  10 w charger and the ipad mini can only take the 5w 1v charger...the charger was over charging and burne it out. I started back using inly the 5v charger and have had the 3rd one  for a week now with no problem. The website and other forum said that the 10w charger was compatible with the ipad mini ,it would charge it faster,etc. I think it also overcharged and killed my ipad mini......I went back to using the 5w 1v power charger..I hope this helps..

  • suebms Level 1 Level 1 (0 points)

    Thanks for your response.  I have been using the 5 w charger however.

    Seems very odd.

  • AshleyCharl Level 1 Level 1 (0 points)

    This issue is very simple to resolve.

    If the iPad is too hot it will not be able to be charged.

    If your ipad is inacase take it out f case to see just how hot it really is.

    Steps:

    Unplug ipad from charger

    So you must lower the brightness all the way down.

    Close all apps.

    And for about 25min or so just let it cool down.Every 5min or so touch the back of your ipad to see if it is getting less hot.

    After ipad has cooled down:

    Then plug in charger to an outlet.

    Then plug in charger into ipad.

  • neiltunes Level 1 Level 1 (0 points)

    Exactly the same....6 weeks old ipad mini. Now will not power on. happened immediately after charging. Device was hot after the charge.

     

    Obviously a common design fault.

     

    Any news from aplle on this???

  • spk108 Level 1 Level 1 (0 points)

    I have the same problem, the sad part is its not fixed yet. I already sent my ipad mini to the iFix store here in the Philippines, and I didnt recieve any news from them yet if my ipad is gonna get fixed or not. They just told me that apple is going to email me a job order and wait. But its been 4 days now but I havent got any email from them. My ipad mini is 7months old and it was a gift so i dont have a proof of purchase, so the people in the iFix store here is not sure if its still under warranty. How will i get proof that my ipad is still under warranty? Thanks

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