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Brighton boy Level 1 Level 1

I've just got my son an iPhone for his birthday tomorrow and I brought a tesco mobile sim for his phone and I got told that this sim would work on the phone. However today I checked to see if it was working and it says 'The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not hardware issue with the phone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier.'


So what do I do now? Do I have to get it unlocked?

iPhone 4, New phone
Reply by ChrisJ4203 on Jul 3, 2013 11:30 AM Helpful

We are users like you. Bumping of a post like this is not allowed by the TOS. Give people a chance to read and only those that would be able to contribute to the answer, will answer.


Where did you purchase the phone? Was this an unlocked phone? Was this a new phone?


If the phone was carrier locked to another carrier (which is where this error generally comes from) you would need to contact that carrier to see if they offer unlocking, and if they do, do you qualify for an unlock. You need to provide a little more information for any further thoughts.

Reply by ChrisJ4203 on Jul 3, 2013 11:40 AM Helpful

More than likely it was. If yours was with Vodafone and it is not accepting the Tescos SIM, then it is locked. You can contact Vodafone since you were a customer and ask them if you qualify for an unlock. If you do, follow their instructions for an unlock. Once that has been completed, you will be able to use it with the Tescos SIM.

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