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Hi,
Trying to back up my iPhone 5 to iTunes. I believe I have the most recent updates of iTunes and my iPhone.
Also in preferences I have deleted all back ups. A message keeps coming up saying the back up is corrupt or incompatible with the iPhone.
Any help?
Thanks
iPhone 5, iOS 6.1.4
Are you running the current version of iTunes (11.0.4)?
Are you trying to create a backup or restore a backup to your iPhone 5?
just back it up
I think so, any way I can check?
If you're trying to back up your iPhone 5, you would be clicking the Back Up Now button in iTunes.
If you're restoring a backup, you would be clicking the Restore Backup button in iTunes.
Are you doing either?
Sure, open iTunes and choose "About iTunes" from the leftmost item's drop down in the menu bar.
Its not there, it doesn't have that option.
Just trying to make a back up
iTunes on your computer must have the "About iTunes" option from the menu dropdown.
If you have a Mac, the leftmost item is iTunes. You would click that and then see "About iTunes" as a choice. If you have Windows, I don't recall what that leftmost menu item is. It might be "File", or there may be something to the left of that.
Its the latest version. Any help with the back up issue?
Are you clicking the Back Up Now button?
I just want to make sure that I understand you and don't give you anything that's not going to help you.
This article may be benifical to you though http://support.apple.com/kb/HT1766?viewlocale=en_US
What computer and operating system?
On Windows its on the RIGHTMOST menu, the Help menu.
Yes... I know how to back up an iPhone. It keeps saying the backup is corrupt and incompatible with the iPhone
11.0.3.42
Problems with backing up.
