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my iphone 5 has camera problem

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iPhone 5, iOS 6.1.4

Posted on Jul 4, 2013 2:45 AM

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6 replies

Jul 8, 2013 12:07 AM in response to mikoby

http://support.apple.com/kb/ts2802

  1. If the screen shows a closed lens or black image, force quit the Camera app.
  2. If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
  3. Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
  4. Third-party cases can interfere with the autofocus/exposure feature and the flash (iPhone 4 only); try removing the case if you have image-quality issues with photos.
  5. Try turning iPhone off and then back on.
  6. Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
  7. Try to remain steady while focusing:
    1. Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center. Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
    2. Video: Adjust focus before you begin recording. After recording begins, you cannot readjust focus until you stop recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll. Note: Video-recording features are not available on original iPhone or iPhone 3G.
  8. If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.

Jul 8, 2013 12:14 AM in response to smileeelaine

smileeelaine wrote:


...what wiill I do? its a big investment


The Basic Troubleshooting Steps are:


Restart... Reset... Restore from Backup... Restore as New...



Restart / Reset


http://support.apple.com/kb/ht1430


Backing up, Updating and Restoring


http://support.apple.com/kb/HT1414



If you try all these steps and you still have issues...


Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...


Be sure to make an appointment first...

Oct 12, 2013 8:14 AM in response to AnaMusic

Hi, When I am on the camera app, in certain lighting condition there are waves across the screen but for several seconds and its gone sometimes it takes longer. It's only when it's kind of dark. I tried in a brighter area its okay. On my previous iphone5 there no such thing, I'm just wondering wether this is normal? thanks

my iphone 5 has camera problem

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