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donna0903
Level 1 (0 points)

Q: Hi, my carrier has sent through a request to have my phone unlocked. I was wondering if it can be done sooner than 72 hours?

Hi, my carrier has sent through a request to have my phone unlocked. I was wondering if it can be done sooner than 72 hours?

iPhone 4S, iOS 6.1.3

Posted on Jul 4, 2013 12:29 AM

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donna0903

Q: Hi, my carrier has sent through a request to have my phone unlocked. I was wondering if it can be done sooner than 72 hours?

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  • by Ingo2711,

    Ingo2711 Ingo2711 Jul 4, 2013 1:01 AM in response to donna0903
    Level 7 (25,977 points)
    iPhone
    Jul 4, 2013 1:01 AM in response to donna0903

    I'm afraid it could take more longer than 72 hours,

    Copied from: iPhone: About unlocking

     

    Follow these instructions to unlock your iPhone:

    1. Check if your carrier offers unlocking. Only your carrier can unlock your iPhone.
    2. Contact your carrier and request an unlock.
      • You may need to meet certain requirements to qualify for unlocking. This may take up to seven days.
    3. Once you receive confirmation that your iPhone unlock has been processed, back up your iPhone.
    4. Erase the contents of your iPhone.
    5. Complete the setup assistant and restore your backup.

  • by donna0903,

    donna0903 donna0903 Jul 4, 2013 1:07 AM in response to Ingo2711
    Level 1 (0 points)
    Jul 4, 2013 1:07 AM in response to Ingo2711

    darn... They advised it would be within 72 hours

  • by Ingo2711,

    Ingo2711 Ingo2711 Jul 4, 2013 1:11 AM in response to donna0903
    Level 7 (25,977 points)
    iPhone
    Jul 4, 2013 1:11 AM in response to donna0903

    That's up to the carrier, maybe contact them again and ask when it will be unlocked.

  • by donna0903,

    donna0903 donna0903 Jul 4, 2013 1:15 AM in response to Ingo2711
    Level 1 (0 points)
    Jul 4, 2013 1:15 AM in response to Ingo2711

    they advised it will take apple up to 72 hours

  • by Ingo2711,

    Ingo2711 Ingo2711 Jul 4, 2013 1:20 AM in response to donna0903
    Level 7 (25,977 points)
    iPhone
    Jul 4, 2013 1:20 AM in response to donna0903

    You'll have to wait until the data has been passed on to Apple by the provider, that's all you can do, sorry.

  • by FelipeV,

    FelipeV FelipeV Jul 4, 2013 5:22 AM in response to donna0903
    Level 5 (6,892 points)
    iPhone
    Jul 4, 2013 5:22 AM in response to donna0903

    That will depend on the carrier. Some carries are quick to process ( a couple of hours) and others take weeks to process.

  • by donna0903,

    donna0903 donna0903 Jul 4, 2013 6:10 AM in response to FelipeV
    Level 1 (0 points)
    Jul 4, 2013 6:10 AM in response to FelipeV

    Thanks, the person at Telstra said she submitted the request and it would take apple up to 72 hours to send me a code to unlock it.

  • by FelipeV,Helpful

    FelipeV FelipeV Jul 4, 2013 6:16 AM in response to donna0903
    Level 5 (6,892 points)
    iPhone
    Jul 4, 2013 6:16 AM in response to donna0903

    There no "unlock" code. You will get an email from the cell provider instructing you how to complete unlock. It will essentially involve doing a backup via iTunes, and then restoring the phone as new, and then restoring from the backup.

     

    Make sure you follow the instructions.

  • by donna0903,

    donna0903 donna0903 Jul 4, 2013 6:26 AM in response to FelipeV
    Level 1 (0 points)
    Jul 4, 2013 6:26 AM in response to FelipeV

    Oh I got the email but I just went and erase all content and settings. Do I need to do the back up?

  • by donna0903,

    donna0903 donna0903 Jul 4, 2013 6:29 AM in response to donna0903
    Level 1 (0 points)
    Jul 4, 2013 6:29 AM in response to donna0903

    As I already transferred photo's and all the music I have is already on my MacBook.

  • by FelipeV,

    FelipeV FelipeV Jul 4, 2013 6:29 AM in response to donna0903
    Level 5 (6,892 points)
    iPhone
    Jul 4, 2013 6:29 AM in response to donna0903

    Yes. If you want to restore it to the same state as it was before you erased it. After restoring as new did you get the message on iTunes:

     

    "Congratulations. Your phone is now unlocked" ?

  • by FelipeV,

    FelipeV FelipeV Jul 4, 2013 6:30 AM in response to donna0903
    Level 5 (6,892 points)
    iPhone
    Jul 4, 2013 6:30 AM in response to donna0903

    Back up the phone using itunes. See my previous post.

  • by donna0903,

    donna0903 donna0903 Jul 4, 2013 6:39 AM in response to FelipeV
    Level 1 (0 points)
    Jul 4, 2013 6:39 AM in response to FelipeV

    A little confused here. I am not worried about restoring my phone as it was as I am giving it to my nephew so I went straight to the part " Erase all content and setting" just by doing that does that unlock the phone? As that's what I have done.

     

    And I don't think it unlocks straight away as the email got from Telstra advises

     

    Your request to unlock your iPhone is almost complete. The request has been submitted to Apple and to complete this process you need to follow these instructions from Apple.

     

    Please wait 72 hours before you do this to provide sufficient time for Apple to action our request.

     

    You can check to see if your phone is unlocked by inserting a different carrier's SIM card.

     

    If you're having any difficulty, ask the crowd at CrowdSupport®. Alternatively, you can find more help at Apple Support Communities.

  • by Ingo2711,

    Ingo2711 Ingo2711 Jul 4, 2013 6:50 AM in response to donna0903
    Level 7 (25,977 points)
    iPhone
    Jul 4, 2013 6:50 AM in response to donna0903

    If you want to give it to your nephew, just skip the part of using the backup to restore from and start it "as new device". This way no personal settings will be transferred to the phone.

     

    Don't forget about the second part of the article mentioned above:

    Additional Information

    Follow the steps below if you experience issues or receive the following error message displayed in iTunes or on your device:

    "The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."

    1. Restore your iPhone.
    2. Contact your carrier to verify that the unlock was applied in your carrier's system.

     

    So, as soon as you insert the new SIM, you'll know if it is unlocked.

     

    Message was edited by: Ingo2711

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