courtney197
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Q: iphone 5 will not stay connected to wifi

Just upgraded to an Iphone 5.  Checked my data plan and had used over a Gig in a few days.  Noticed my phone was on LTE and not Wifi.  I can't get it to stay connected.  My whole family of 5 never uses a Gig in a whole month.  Read some foreums and it stated that it was a faulty phone. 

iPhone 5, iOS 6.1.4

Posted on Jul 4, 2013 3:47 AM

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courtney197

Q: iphone 5 will not stay connected to wifi

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  • by sterling r,

    sterling r sterling r Jul 6, 2013 8:45 AM in response to courtney197
    Community Specialists
    Jul 6, 2013 8:45 AM in response to courtney197

    Hello courtney197,

     

    I suggest taking a look at this article named iOS: Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/ts1398.

     

    1. Be sure that you are in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    3. Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.
      • If not, refer to your network administrator or ISP for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap > and Forget this Network. Try to connect to your desired Wi-Fi network again.
      • Note: You will need to enter your Wi-Fi password again if your desired network requires one.
    6. Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    7. Update your device to the latest version of software.
    8. Update your Wi-Fi router to the latest firmware2.
      • For AirPort Base Stations, see this article for information about firmware updates.

     

    If these steps do not resolve your issue, then toward the bottom of the article there is additional troubleshooting based on the issue you are seeing.

     

    All the very best,

    Sterling