Nolanromanski
Level 1 (0 points)

Q: In France with new sim - my phone won't connect to the Internet but phone is working fine.  Any help would be much appreciated.

I have already tried resetting the network settings, I have turned airplane mode off and on, have rebooted and checked and ensured that the carrier plan I have includes data.  Any ideas?

iPhone 5, iOS 6.1.4

Posted on Jul 4, 2013 8:01 AM

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Nolanromanski

Q: In France with new sim - my phone won't connect to the Internet but phone is working fine.  Any help would be much appreciate ... more

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  • by matt00,

    matt00 Jul 6, 2013 11:05 AM in response to Nolanromanski
    Level 5 (4,015 points)
    Jul 6, 2013 11:05 AM in response to Nolanromanski

    Hey Nolanromanski,

     

     

    Thanks for the question, and welcome to Apple Support Communities.

     

    I understand that you are having cellular data connection issues with your iPhone 5, and that you have already attempted most troubleshooting steps. There are a few more things we can try, see the following article:

     

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/TS3780

     

    Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

     

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.

     

    2. Restart your iPhone.

     

    3. Ensure that your software is up to date:

              - Check for a Carrier Settings Update. Tap Settings > General > About.

              - Check for an iOS Software Update. Tap Settings > General > Software Update. Note: Some updates may require a Wi-Fi connection.

     

    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.

     

    5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.

     

    6. Try another location. If a different location works, but the original location still does not, contact your carrier to report the issue.

     

    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.

     

    8. Restore the iPhone as new.

     

    9. Contact your carrier to:

              - Verify that the iPhone is properly set up on the account with the appropriate, current data plan.

              - Verify that there are no account-related blocks.

              - Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

     

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

     

     

    Thanks,

     

    Matt M.