5 Replies Latest reply: Jul 6, 2013 3:48 PM by jenturrent
jenturrent Level 1 (0 points)

Hello.

 

Keynote freezes on play mode when a shape has action effect, and the only way to get out is rebooting my Mac!, this is so terrible!.

Keynote 5.3

Mac OS X 10.8.4


MacBook Pro, OS X Mountain Lion (10.8.3)
  • Kyn Drake Level 7 (21,545 points)

    Is it any particular action effect or any of them? Have you tried creating a new user to see if you get the crash under the new user? It takes a few minutes to create a new user (and you can delete it afterwards) and it would go a long way towards determining if it's a problem just with something you've installed recently OR with your entire system.

  • jenturrent Level 1 (0 points)

    Hello Kyn.

    I created a new user, without iCloud integration, and fire up my Keynote on play mode.

    Everything worked OK, I did some minor changes and had no further problems.

    So I switched back to my original user, and duplicate my Keynote file outside iCloud and since then, seems like the freezing problem is no longer happening.

    Thanks!

  • jenturrent Level 1 (0 points)

    Hello Kyn.

    It is still freezing with my original user, so it's not related with documents in iCloud.

    With the new user, on the exact same slide, have no problems.

    So it seems to be related with my user.

    What can I do?

    Thanks!

  • Kyn Drake Level 7 (21,545 points)

    Ok, if it's just that user, then it would have to be an application you installed recently (or maybe even awhile back) that's interfering with what Keynote is trying to do. Have you installed anything related to graphics or images? Might be something that would appear unrelated, but might as well check those first.

  • jenturrent Level 1 (0 points)

    Is there chance that the screen saver might be the problem?

    To answer the question:

    I bought Keynote about two weeks ago through the Apple Store, so I'm going to list all apps related to graphics (from recent installed to older):

    • EazyDraw 3.5 (old version), not an identified developer.
    • Fotor (from the Apple Store)
    • XQuartz (X11)
    • Inkscape
    • DivX Plus Player
    • Flip Player
    • Microsoft Silverlight
    • Join.me
    • TeamViewer
    • Microsoft Remote Desktop Connection
    • Snagit (from the Apple Store)
    • VMware Fusion