how do I clear 5Gb of "other" memory from my iPhone 5 running iOS 6

how do I clear 5Gb of "other" memory from my iPhone 5 running iOS 6


5 GB is a problem

iPhone 5, iOS 6.1.4

Posted on Jul 4, 2013 9:29 AM

Reply
1 reply

Jul 6, 2013 12:39 PM in response to billm9

Hello Bill,


It sounds like you are seeing 5 GB of "other" data on your iPhone 5. Sometimes "other" is being used by information like contacts, calendars, the iOS software installed on your device, settings, and other system resources. I recommend reviewing the following articles to learn more about storage capacity on your iPhone:


Understanding capacity on iPhone, iPad, and iPod

http://support.apple.com/kb/HT1867


How OS X and iOS report storage capacity

http://support.apple.com/kb/TS2419


If you are still seeing more "other" data than expected, it maybe that the iPhone was disconnected during syncing:

In the case of iOS device becoming physically disconnected in the middle of syncing music, podcasts, videos or photos, it's possible that orphaned files will be left on the iOS device. This can prevent iTunes from syncing the iOS device on subsequent sync sessions.

One symptom of this issue will be displayed in iTunes where the Capacity indicator for the iOS device will report a large amount of "Other" disk usage for the device. To resolve this issue:


You can find more information and steps to resolve this issue at the following link:

iOS: 'Not enough free space' alert when trying to sync

http://support.apple.com/kb/ts1503


Thank you for using Apple Support Communities.


Best,

Sheila M.

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how do I clear 5Gb of "other" memory from my iPhone 5 running iOS 6

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