2 Replies Latest reply: Jul 6, 2013 12:20 PM by ed2345
Greysonsmom08 Level 1 (0 points)

Why is iTunes charging my credit card instead of taking it from my credit?  It clearly shows at the bottom of the screen in the App Store I have $20 left on my credit from my iTunes card and the STILL take it from my credit card???


iPad
  • sterling r Community Specialists

    Hello Greysonsmom808,

     

    I recommend reaching out to our iTunes Store support directly.

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

    http://support.apple.com/kb/ht1933.

     

    All the best,

    Sterling

  • ed2345 Level 7 (22,796 points)

    Greysonsmom08 wrote:

     

    Why is iTunes charging my credit card instead of taking it from my credit?  It clearly shows at the bottom of the screen in the App Store I have $20 left on my credit from my iTunes card and the STILL take it from my credit card???

    Hello Greyson's Mom,

     

    Were you by any chance purchasing a gift card?  If so, it can only be purchased with a credit card.  Gift cards cannot be purchased with an existing balance.