My iPhone 4 will only charge if it turned off, why?

Well, its my sister's iPhone (its a 4)... only had it for a while, she didn't get insurence for the verizon iphone 4. You CAN NOT hook it up to computer and it will not charge while its on!!! ONLY charges when its turned off!!! So we can not sync it to itunes to put her music on it or anything 😟 and we did not get the change to check " sync over wifi" 😟 SO is it the battery? i've try a different USB but still no hope 😟 PLEASE HELP

FACT: it's not jailbroken... she DID let my uncle charge it on his charger (not a iphone charger) and ever since it went down hill (it started to charge sometimes cut on... now, not at all)

iPhone 4, iOS 6.1.3

Posted on Jul 4, 2013 11:38 AM

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Jul 4, 2013 8:32 PM in response to HaleyLynn95

From what you are saying, this issue happened right after you plugged in a non-apple charger to charge it?


have you tried connecting it to a different computer? (don't automatically sync if you have itunes on this different computer)


We maybe looking at a possible hardware issue, but you have to isolate it first from being a software issue.


do a reset which no data loss can occur, and if that doesn't work, a restore would be the last step to isolate it from being a software issue.


you need to do a back up before doing a restore, and since you cannot connect it to a computer, icloud back-up would be the best option for you.


http://support.apple.com/kb/ht4859 - icloud backup and restore overview

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Sep 22, 2013 8:35 PM in response to HaleyLynn95

I did get it fixed... My sister recently (like two weeks ago) got I think to power button messed up so I took it to iSolutions in Greensboro, NC (THEY ARE AMAZING) they fixed everything right up in like an hour... I would also suggest icracked.com! THEY WILL FIX IT! I found out it was cause of the cheap charger, it messed up the port! I would also like to say thank y'all for the help and ect

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Sep 22, 2013 8:39 PM in response to kausera

Just got it fixed, it was the charging port! I know icracked.com will help you find someone who will help you... I used that to find a shop rear me and got it fixed they guy fixed the charging port and a messed up button for like 50 dollars! So the site was a BIG help :)

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My iPhone 4 will only charge if it turned off, why?

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