2 Replies Latest reply: Jul 6, 2013 6:10 PM by Texas Mac Man
speedybobbie Level 1 Level 1

I am unable to download an in-app. I receive a message, we are currently unable to reach the App Store. Any ideas?

Reply by matt00 on Jul 6, 2013 2:18 PM Helpful

Hi speedybobbie,

 

 

When troubleshooting iTunes & App Store connection issues, the following articles provide the best information:

 

First, try signing out of your account in Settings > iTunes & App Stores. Once signed out, go ahead and sign back in.

 

iOS: Changing the signed-in iTunes Store Apple ID account

http://support.apple.com/kb/HT1311

 

If the above did not resolve your issue, refer to the following:

 

Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368

 

If you haven't been able to connect to the iTunes Store:

 

- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.

 

- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.

 

- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.

 

- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.

 

- Try resetting (turning off and then on again) your Wi-Fi router

 

- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsoriOS: Troubleshooting Wi-Fi networks and connections.

 

Thanks,

 

Matt M.

Reply by Texas Mac Man on Jul 6, 2013 6:10 PM Helpful

The Complete Guide to Using the iTunes Store

http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/

 

Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368

 

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297

 

Best Fixes for ‘Cannot Connect to iTunes Store’ Errors

http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/

 

Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

 

This works for some users. Not sure why.

Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.

 

 Cheers, Tom

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