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When I try to buy a game it says it cannot connect to the I tunes store

WHy can't I connect to the ITunes Store when I want to buy something

iPad 2, iOS 6.0.1

Posted on Jul 4, 2013 3:45 PM

Reply
1 reply

Jul 6, 2013 2:29 PM in response to Cumms

Hello,



When troubleshooting iTunes Store connection issues, the following articles provide the best information:


First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.


iOS: Changing the signed-in iTunes Store Apple ID account

http://support.apple.com/kb/HT1311


If the above did not resolve your issue, refer to the following:


Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368


If you haven't been able to connect to the iTunes Store:


- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.


- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.


- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.


- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.


- Try resetting (turning off and then on again) your Wi-Fi router


- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsoriOS: Troubleshooting Wi-Fi networks and connections.


Thanks,


Matt M.

When I try to buy a game it says it cannot connect to the I tunes store

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