Frozen iTunes movie
My iTunes movie has frozen after 50 minutes (about 1/2 way through); how can I restart or redownload it?
MacBook Pro, Mac OS X (10.7.5)
User profile for user:
CarlAVII
User level:
Community Specialist
Hello Jim John,
The following articles detail the process of removing the movie from your computer and redownloading it from the iTunes Store.
Deleting files from the iTunes library and your computer
http://support.apple.com/kb/HT3842
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If the issue persists after redownloading the movie, you may want to report an issue with the purchase to the folks in the iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen