Previous 1 2 Next 16 Replies Latest reply: Aug 11, 2013 11:18 AM by tcoates
san.sev Level 1 Level 1 (0 points)

Everything worked fine until Mountain Lion 10.8.4 and latest Apple update of early July with new Epson drivers and after many attempts deleting and adding this printer, using Bonjour or IP direct addressing.

 

Wireless is fine, no RF interferences, internal printer webpages are correctly accessible, scanning is fine, only printing stops with "Printer not connected" error message.

 

There is another strange message on CUPS error log, something like "Impossible queuing on Lexmark_Z45 printer".

 

This was an old printer I unsuccessfully tried to connect to my iMac before buying this new EPSON XP 400 and apparently fully removed from OSX.

 

I also searched entire filesystem to find Lexmark occurences but nothing was found.

 

Is it anything related with Bonjour?


iMac, OS X Mountain Lion (10.8.4)
  • san.sev Level 1 Level 1 (0 points)

    Thank you Linc for your suggestion.

     

    After reset I'm able to print once, then I always get the same problem.

     

    So the sequence is:

     

    - Reset printing system

    - Add EPSON XP 402

    - First print OK

    - Next prints not OK, Printer not connected

     

    I cycled various times with the same results.

     

    This is what I have in my CUPS error log:

     

    E [05/Jul/2013:14:53:31 +0200] Unknown directive BrowseOrder on line 7 of /private/etc/cups/cupsd.conf.

    E [05/Jul/2013:14:53:31 +0200] Unknown directive BrowseAllow on line 8 of /private/etc/cups/cupsd.conf.

    E [05/Jul/2013:14:55:05 +0200] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.

    E [05/Jul/2013:14:55:05 +0200] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.

    E [05/Jul/2013:14:57:53 +0200] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.

    E [05/Jul/2013:14:57:53 +0200] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.

    E [05/Jul/2013:14:58:07 +0200] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.

    E [05/Jul/2013:14:58:07 +0200] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.

    E [05/Jul/2013:15:03:23 +0200] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.

    E [05/Jul/2013:15:03:23 +0200] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.

    E [05/Jul/2013:18:08:10 +0200] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.

    E [05/Jul/2013:18:08:10 +0200] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.

    E [05/Jul/2013:18:08:38 +0200] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.

    E [05/Jul/2013:18:08:38 +0200] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.

    E [05/Jul/2013:18:08:40 +0200] Unknown directive BrowseOrder on line 7 of /private/etc/cups/cupsd.conf.

    E [05/Jul/2013:18:08:40 +0200] Unknown directive BrowseAllow on line 8 of /private/etc/cups/cupsd.conf.

     

    Lexmark references are no longer present in error log.

     

    Hope this could help in understand this issue.

  • Linc Davis Level 10 Level 10 (158,555 points)

    Triple-click anywhere in the line below on this page to select it:

    grep Browse /etc/cups/cupsd.conf | open -f -a TextEdit

     

    Copy the selected text to the Clipboard (command-C).

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    Paste into the Terminal window (command-V).

       

    A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. The title of the window doesn't matter, and you don't need to post that.

  • san.sev Level 1 Level 1 (0 points)

    This is the output in the Textedit window:

     

    BrowseOrder allow,deny

    BrowseAllow all

    BrowseLocalProtocols dnssd

     

    Thank you, Sandro

  • Baby Boomer (USofA) Level 9 Level 9 (56,425 points)

    Make sure you repaired permissions and restarted your computer after installing "drivers" especially Epson drivers.

     

    Check out the following & do the necessary:  http://support.apple.com/kb/PH11070 OS X Mountain Lion: Troubleshoot a network printer

     

    http://support.apple.com/kb/HT3669 Printer and scanner software available for download

     

    What to do when you can't print

     

    Installing the GIMP drivers sometimes helps w/printing woes.  http://gimp-print.sourceforge.net/MacOSX.php

     

     

     

     

     

     

     

     

     

     

    2ue5vgy.gif

  • Linc Davis Level 10 Level 10 (158,555 points)

    Does the printer work when connected via USB?

  • san.sev Level 1 Level 1 (0 points)

    Yes it works properly when connected via USB.

  • Linc Davis Level 10 Level 10 (158,555 points)

    Are there any other computers on the network, and if so, can they print? If the answer is no, then the problem is in your router, in the printer, or in the EPSON software. If the answer is yes, then you should reinstall OS X.

  • san.sev Level 1 Level 1 (0 points)

    There is only my iMac, this EPSON XP 402 printer and router D-Link DSL 2680:

     

    Router Hardware VersionA1
    Router Firmware Versionv1.16t.

     

     

    iMac is connected via Ethernet cable, while printer is connected via wireless (see table):

     

    Printer :EPSONC47792
    Firmware:UM18D4 46.46

    Connection status:

    Wireless connection-65Mbps
    Signal :Excellent
    Obtain IP address:Auto
    IP address:192.168.1.254
    Subnet mask:255.255.255.0
    Predefined Gateway :192.168.1.1
    DNS server:Auto
    Primary DNS:confidential
    Secondary DNS:confidential
    Proxy server:Don't use
    Wireless connection configuration :WPS
    Communication mode :Infrastructure
    SSID :D-Link
    Protection level:WPA-PSK(AES)
    Bonjour service name:EPSON XP-402 403 405 406 Series
    Bonjour place-blank-
    Maximum priority protocolIPP

     

    As I said, scanner is working very well.

     

    Thank you again for your support.

  • Linc Davis Level 10 Level 10 (158,555 points)

    I don't really have anything to add to my last comment. There may be something you can change in the router's settings that would make a difference, but I couldn't tell you what it is.

     

    Since you only have one computer, and it's a desktop, a reasonable option would be to connect the printer with USB.

  • san.sev Level 1 Level 1 (0 points)

    Linc, thank you anyway for your support.

     

    I also checked other Apple discussions with the same troubles and, at the end, it seems no stable solution has been found other then continuosly reset printing system.

     

    Unfortunately, I cannot use USB because printer is located in another room away from iMac.

     

    If anything we'll be discovered on this subject in the future, please inform me.

  • Linc Davis Level 10 Level 10 (158,555 points)

    You might have better luck with another router, or another printer.

  • san.sev Level 1 Level 1 (0 points)

    Last minute update:

     

    - Deleted existing printer

     

    - Downloaded and installed EPSON WebNAVI 1.0 (11-mar-2013)

    (ftp://download.epson-europe.com/pub/download/3764/epson376406eu.dmg)

     

    - Added again EPSON printer on Print & Scan System Preferences using existing IP address

     

    - Configured on LPD (default) instead of IPP protocol

     

    - Tried twice printing test page: SUCCESSFULLY!

     

    I repeat again in the upcoming days and let you know if this is the definitive solution.

     

    At this time, I'd propose Apple to check its EPSON latest specific updates.

  • san.sev Level 1 Level 1 (0 points)

    Some additional data for common benefit:

     

    Driver name: EPXP-402 403 405 406 Series.PPD

    Driver version: 9.00 (9.11)

    CUPS: 1.6.2

     

    Have a nice week end.

     

    Sandro

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