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User profile for user: emmillie
emmillie Author
User level: Level 1
0 points

Itunes help needed

My ipod touch 4g will not let me access itunes and the app store. Messages appear saying "cannot connect to itunes store" and "server with the specified hostname cannot be found". Then when I am able to get into the app store (rarely), I try to download an app and a message pops up saying "unable to download application <application name> is unable to download at this time", and there are 2 options- done and retry. I have tried both options multiple times, but nothing solves the problem. Then, when I go into safari, it says "safari cannot open the page because the server cannot be found". I am connected to wifi, and my ipod is updated (6.1.3). Itunes doesnt work on my computer now either. Similar messages pop up when i try to sync my ipod, go to the itunes store, and even right when I open Itunes. It says similar messages with the server issue, along with messages sayin that Itunes is unable to open. I NEED to fix this problem, because otherwise my ipod is useless. Please help me!!!

Oh an My computer is a windows

iPod touch (4th generation), iOS 6.1.3

Posted on Jul 5, 2013 6:52 AM

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1 reply
User profile for user: lllaass
lllaass
User level: Level 10
210,417 points

Jul 5, 2013 6:53 AM in response to emmillie

Does the iPod connect to other networks?

Does the iPod see the network?

Any error messages?

Do other devices now connect?

Did the iPod connect before?

Try the following to rule out a software problem:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on the router

- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

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Itunes help needed

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