apple tv dont let me log in my apple id

Question

Level 1

5 points

apple tv dont let me log in my apple id

i bought my apple tv and conected to the tv and wifi, i can use the airplay on my mac and iphone but when i try to log in my apple id, it says " the apple id you entered couldn't be found or your password was incorrect, please try again" but i try 5 times and my password was correct and still saing that, i change my apple passwords and still saing the same. and when i hit the menu button only appears the computer and general options. Please help!

AppleTV 2, OS X Mountain Lion (10.8.4)

Posted on Jul 5, 2013 8:41 AM

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Answer 1

Big_EP

Level 1

7 points

Jul 5, 2013 7:51 PM in response to alejoruiz18

I purchased my Apple TV about a year ago and it worked fine. After the latest update, my iTunes password would not work. After looking around the forums, I saw that other people have had this same problem. I tried a reboot but that didn't work. I did a restore and then it accepted my standard password.

That was about 2 weeks ago and it had been working fine until a few hours ago. It now will not accept my password. I haven't tried restoring it again but I probably will tomorrow. The only problem is that you them must set up HNO Go and Watch ESPN again. Good luck.

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Answer 2

Jul 6, 2013 11:20 PM in response to Big_EP

Hi @Big_EP. Are you referring to the Apple ID or your cable provider's username/password?

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Answer 3

Jul 6, 2013 11:22 PM in response to alejoruiz18

Hi @alejoruiz18. Are you entering the password using the Apple TV remote or the Remote app on your iOS device?

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Answer 4

Big_EP

Level 1

7 points

Jul 7, 2013 7:11 AM in response to Eurodance

I am referring to my Apple ID.

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Answer 5

Jul 7, 2013 7:41 AM in response to Big_EP

@Big_EP, verify that that your iTunes/Apple ID is already signed in on your Apple TV by going to Settings > iTunes Store > Accounts; if it shows Sign Out that means you're already logged in and you do not need to re-sign with your Apple/iTunes ID.

But please note that the HBO GO and ESPN apps/channels do not require your iTunes/Apple ID username/password. They require your TV provider's username/password.

I hope that helps.

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Answer 6

alejoruiz18 Author

Level 1

5 points

Jul 7, 2013 8:50 AM in response to Eurodance

i used the apple tv remote

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Answer 7

Jul 7, 2013 9:58 AM in response to alejoruiz18

@alejoruiz18. Thanks for the additional information. Do you have an iOS device to use it as a remote with the Remote app to enter your username and password? Sometimes, when using the Apple TV's physical remote, the password may not enter accurately.

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