Epson 3880 Printer won't print

Question

Epson 3880 Printer won't print

I have an i5 iMac running OS x 10.8.4 that I recently migrated to (about 3 months now) from a PC. My Epson 3880 printer and 1400 printer will not print from Photoshop CS6 or Lightroom 4. I have printed text and less intensive graphics to the 1400. When I print from these apps all I get in the progress is "Stopped - 'filter' failed". It does not tell me what 'filter has failed. I have deleted and reinstalled, restarted, googled the crap out of it and I see many having this issue up and a few have been solved but whenever I try one of the fixes listed - nothing.

Now when I try to print, say from mail, the 1400 is no longer printing at all, same message.

This is frustrating to say the least since I am a photographer and that's why I switched to mac.

Also, still can't find the generic ICC profiles for Epson that used to be installed with the driver (ie for glossy, matte photo paper). One support forum did mention the location where the 3880 ICC profiles were buried and I found them and dragged them out. No luck with the 1400 yet.

Any help would be appreciated.

iMac, OS X Mountain Lion (10.8.4), Photoshop CS6, Lightrom 4.3

Posted on Jul 5, 2013 7:42 PM

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Answer 1

Linc Davis

Level 10

209,559 points

Jul 5, 2013 8:03 PM in response to LensonlifePaul

OS X Mountain Lion: Reset the printing system

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Answer 2

Jul 5, 2013 8:30 PM in response to Linc Davis

I've tried that several times. No luck.

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Answer 3

Jul 5, 2013 8:36 PM in response to LensonlifePaul

I just finished resetting the printing system then did an update and it added the 1400 back in. It's printing again but the 3880 still refuses.

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Answer 4

greg sahli

Level 7

25,508 points

Jul 5, 2013 8:51 PM in response to LensonlifePaul

Can you tell us the full model number of the 3880 - PX EX FX Stylus, Stylus Photo, etc, etc.

If all else fails, you may need to use the Gutenprint driver(s):

http://gimp-print.sourceforge.net/MacOSX.php

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Answer 5

Linc Davis

Level 10

209,559 points

Jul 5, 2013 8:58 PM in response to LensonlifePaul

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Select "/var/log/cups/error_log" from the file list on the left side of the Console window. If you don't see that list, select

View ▹ Show Log List

from the menu bar. Then select the messages from the time of the last failed printing attempt. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

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Answer 6

Jul 7, 2013 6:45 PM in response to LensonlifePaul

Here are a couple lines from the log:

2013-07-05 9:08:39.032 PM PrintUITool[6664]: There are no drivers posted for EPSON Epson Stylus Pro 3880.

2013-07-05 9:09:00.210 PM AddPrinter[9617]: Unable to verify printer 192.168.0.195: server-error-internal-error (successful-ok)

The first one is repeated several times. I have installed and uninstalled several times and reset the printer system.

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Answer 7

Jul 7, 2013 6:47 PM in response to greg sahli

It is a Stylus Pro 3880, the basic one. The Gutenprint drivers are only generic bare bones drivers are they not? Would they allow me full control of it and the use of proper ICC profiles?

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Answer 8

Linc Davis

Level 10

209,559 points

Jul 7, 2013 7:21 PM in response to LensonlifePaul

Epson Stylus Pro 3880, Drivers & Downloads - Technical Support - Epson America, Inc.

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Answer 9

Jul 8, 2013 7:02 AM in response to LensonlifePaul

I just attempted a print at 10:00 so I could identify the log entries. These are all that are listed:

2013-07-08 10:00:27.136 AM WindowServer[94]: _CGXGetWindowOrderingGroup: Operation on a window 0x189 requiring rights 0x5 by caller Photoshop

2013-07-08 10:00:27.137 AM WindowServer[94]: _CGXGetWindowOrderingGroup: Operation on a window 0x189 requiring rights 0x5 by caller Photoshop

2013-07-08 10:00:37.495 AM WindowServer[94]: _CGXGetWindowOrderingGroup: Operation on a window 0x189 requiring rights 0x5 by caller Photoshop

2013-07-08 10:00:45.575 AM com.apple.usbmuxd[27]: _SendAttachNotification (thread 0x7fff78a2d180): Device 98:b8:e3:bb:56:b9@fe80::9ab8:e3ff:febb:56b9._apple-mobdev._tcp.local. has already appeared on interface 5. Suppressing duplicate attach notification.

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