My iPhone 5 loses internet connection periodically when on my home WiFi (Airport extreme and express) . Other devices don't experience the same (iPads iPods iMac and iPhone 4s). Rebooting and resetting the WiFi only provide temporary fix. Next set is to do a full OS reload. Does anyne have any other ideas?
Apple TV, Mac OS X (10.7.4)
Hi Eltringo,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link below to see more details and screenshots.
I've quoted some helpful highlights for you:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398?viewlocale=en_US
- Be sure that you are in range of your Wi-Fi router (access point).
- Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
If unable to do so, see this article.
- Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.
If not, refer to your network administrator or ISP for assistance.
- Restart your iOS device.
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap the blue dot and Forget this Network. Try to connect to your desired Wi-Fi network again.
Note: You will need to enter your Wi-Fi password again if your desired network requires one.
- Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
- Update your device to the latest version of software.
- Update your Wi-Fi router to the latest firmware2.
For AirPort Base Stations, see this article for information about firmware updates.
If your issue is still unresolved
Follow the steps below for the issue you are experiencing.Collapse All |Expand AllUnable to locate a Wi-Fi network
Unable to connect to a Wi-Fi network
Wi-Fi disconnects, or signal strength is less than expected
Unable to access the Internet while connected to Wi-Fi
Unable to automatically connect to Wi-Fi
I hope this information helps ....
Have a great day!
- Judy
No unfortunately, these steps only provide a temporary fix.
My iPhone 5 has internet dropouts
