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The article below may be able to help you with this issue.
Click on the link below to see more details and screenshots.
I've quoted some helpful highlights for you:
- Be sure that you are in range of your Wi-Fi router (access point).
- Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
- If unable to do so, see this article.
- Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.
- If not, refer to your network administrator or ISP for assistance.
- Restart your iOS device.
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap the blue dot and Forget this Network. Try to connect to your desired Wi-Fi network again.
- Note: You will need to enter your Wi-Fi password again if your desired network requires one.
- Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
- Update your device to the latest version of software.
- Update your Wi-Fi router to the latest firmware2.
- For AirPort Base Stations, see this article for information about firmware updates.
If your issue is still unresolvedFollow the steps below for the issue you are experiencing.Collapse All |Expand All
I hope this information helps ....
Have a great day!