12 Replies Latest reply: Jul 9, 2015 9:01 AM by Shanelle Jones Branched to a new discussion.
Lin Ham Level 1 Level 1 (0 points)

Ipad mini touchscreen stopped working.  Help?


iPad mini Wi-Fi
  • GrumpyGator Level 5 Level 5 (4,560 points)

    Try this:


    Make sure IOS is updated to latest version

    (How to update your iOS device

    http://support.apple.com/kb/HT4623)

     

    Reboot device by pressing both the home button and sleep/wake (power) buttons at the same time for 10-15 seconds until the apple logo appears on the screen, then let go.

     

    If that doesn't work then reset the device by going to settings/general/reset/reset all settings  (or for network connection issues 'reset network settings').

    (no media or data will be deleted from the device, this will only take a minute).

  • reedster Level 1 Level 1 (0 points)

    How's he gonna do that if the TOUCHSCREEN isn't WORKING?

     

    Good advice...

  • GrumpyGator Level 5 Level 5 (4,560 points)

    and what is your advice?  seriously. Rebooting, resetting, restoring are common resolutions to many issues.

     

    How do your comments amount to anything positive if your brain isn't working?

  • reedster Level 1 Level 1 (0 points)

    If that doesn't work then reset the device by going to settings/general/reset/reset all settings  (or for network connection issues 'reset network settings').

    (no media or data will be deleted from the device, this will only take a minute).

     

    Again... how's he going to go to any of that when the touchscreen is dead?

     

    My response adds value by eliminating that same copy/paste canned answers when clearly the question wasn't read.

     

    How's your brain working when it's overwhelmingly obvious you missed the part about the TOUCHSCREEN not working...

     

    Again, good advice Dr. Canned Answer... Home button and Power, sure... short of the buttons being broken as well, that might help...

     

    The "if that doesn't work" part was clearly the rest of the waste when he can't get there...

     

     

    This sums up your advice for fixing the touchscreen when the touchscreen is broken...

  • Kneil31 Level 3 Level 3 (620 points)

    Anyways, go onto iTunes and plug in your iPad. Then, open click on the iPad and press restore.

  • macbeachbum Level 1 Level 1 (0 points)

    Had the same problem, my screen was displaying nothing.  Did as Grumpy recommended and voila!  The logo appeared and the screen is back.

  • Level 2 Level 2 (450 points)
  • Airport setting unable to save Level 1 Level 1 (0 points)

    get hardware replcaement - cant be software issue

  • AuslanDan Level 1 Level 1 (0 points)

    This solved my question, thank you!

  • Kalifah_96 Level 1 Level 1 (0 points)

    So when it asks you "Trust this computer?" how can I say "Trust" if my touchscreen is broken?

  • LisaB4Mac Level 1 Level 1 (0 points)

    Here's another, somewhat surprising, remedy: Turn VoiceOver (VO) on and off, perhaps using it a little in between.

     

    The rest of the story: I had this problem recently (Original mini, 7.0.6). GrumpyGator's and reedster's procedures worked (Hold Wake/Sleep and Home until Apple logo comes and goes, then boot after 25 seocnds) -- the first time. A few days later, the problem recurred and the procedure only get me to the point where I could slide to unlock and make 1 or 2 sucessful touches, with no response thereafter. Siri usage showed that the device was alive, just not touch-accessible. I wanted to check something before doing a reset, but could not find the words to "convince" Siri to do it. It occurred to me to try VO, as an alternate control interface (though it typically requires touch). I told Siri to turn VO on. I discovered that I did not get the desired voice control, but (Yay!) I suddenly had a live touchscreen, so could execute all iPad functionality using swipe, tap and double-tap. I made my checks, using VO, then crossed my fingers and turned VO off. Double- or Triple-Yay! My touchscreen now seems to be fully functional!

     

    Note that VO is very chatty. So seek seclusion, turn the volume down or connect a wired or A2DP BT headset if you try this, lest you annoy everyone within ear shot.

  • Shanelle Jones Level 1 Level 1 (0 points)

    Thank you so much! The reset option did the trick. Before that, my space bar and caps key needed several hits to work, and all the typing was slow. Now it is back to normal. It has been a couple of years so I hope you get this!