I have the identical issue to David Lyell. More data:
The Apple Store recently replace my iPad Mini due to an urelated issue (microphone not working). Verizon Cellular Data on 1GB prepaid plan had worked fine on the original iPad Mini. I could successfully log into "View Account" from the original iPad Mini.
When replacing my original iPad Mini with an identical WiFi+Verizon 64GB model, I removed the Verizon SIM from the original iPad Mini and placed it in the replacement iPad Mini.
The replacement iPad Mini connected to the Verizon LTE network and sent/received data, fine.
I then went to "Cellular Data"->"View Account" and logged in with the userid/password that I'd used on my previous iPad Mini. What I got:
"Cellar Data Account: Reprovision Device You account has been activated. To finish your device configuration, please go to: Settings->General->Reset->Subscriber Services and select 'Reprovision Account'. If the problem persists please call 800-786-8419 (34415477)."
I clicked "OK," disabled Wi-Fi and followed the above instructions, precisely: No change.
I checked General->About and observed that although I've an IMEI # and other identifiers, my device shows "unknown" for Cellular Data Number.
I phoned Verizon at 800-786-8419 and navigated the IVR tree to technical support.
Following the Verizon Technical Support rep's directions, I:
- Reprovisioned account using instructions identical to the above: No change.
- Repeated above and added hard re-set (holding home and sleep buttons until iPad shuts down and restarts): No change.
- General->Reset->Reset Network Settings: No change (other than my iPad now having lost all stored Wi-Fi authentication credentials for Wi-Fi sites I use)
- Clicked "forgot password" on "View Account" login screen, awaited new temporary password and used new password to re-attempt "View Account" login: No change.
Verizon tech support rep then advised that "this must be a network issue" and advised that he'd created a Verizon network trouble ticket. He told me to wait 24 to 72 hours, after which time Verizon Network tech support would phone me to tell me that the issue had been resolved.
It's now been 24 hours. In light of Mr. Lyell's experience, above, I don't have a great deal of faith that I'll see a solution.
Current State:
- Verizon iPad Mini 64GB running iOS 6.1.3 (Verizon 14.2)
- Successfully sends/receives data on Verizon LTE
- Cannot access Cellular Data Account info via Cellular Data->View Account: Get "Reprovision Account" instructions, instead.
- General->About shows "Unknown" for Cellar Data Number
Any additional diagnostics/possible solutions appreciated!
