BTinternet email will not send from imac but will from iPad.

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Level 1

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BTinternet email will not send from imac but will from iPad.

I have three mail accounts set up on my imac. One BTinternet, and the other two hotmail accounts. In the last few days for no obvious reason I cannot send from my BT internet account. After trying to send for a few minutes I keep getting error message that connections to host smtp.mail.yahoo.com on the default ports failed. BT internet is not blocking the SMTP ports. The SMTP outgoing server is listed as BTinternet(offline)! This seems to be a reasonably common problem, but nothing I have tried works. Any suggestions gratefully received, though I have minimum technical knowledge!

Mac mini, Mac OS X (10.7.5)

Posted on Jul 7, 2013 6:19 AM

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Answer 1

BDAqua

Level 10

238,967 points

Jul 7, 2013 11:53 AM in response to TGJ14

Hello,

In Mail's Window Menu, choose Connection Doctor, any red dots for status, if so what is the message?

Then click the Show Details button & Check again.

Mail: Can't send messages, "Cannot send message using the server smtp.xxxxx.com" alert appears...

old: http://support.apple.com/kb/TS1482

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Answer 2

TGJ14 Author

Level 1

0 points

Jul 7, 2013 12:48 PM in response to BDAqua

Hi,

Thanks so much for responding. I get a red dot against btinternet SMTP (green dots for btinternet.com Account Yahoo! IMAP, Hotmail SMTP and Hotmail .co.uk) The message against btinternet SMTP is

"Could not connect to this SMTP server. Check your network connection and that you entered the correct information in account preferences. Also verify that the server supports SSL. If it does not, deselect the SSL checkbox in the Advance tab of Account Preferences"

I clicked the show details button and checked again and got 4 pages of technical stuff which is, I am afraid, gobbledegook to me....(see below)

Any thoughts?

CONNECTED Jul 07 20:19:52.393 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x7f84060eb6c0 -- thread:0x7f8402e580d0

CONNECTED Jul 07 20:19:52.393 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7f8405efae00 -- thread:0x7f840661e820

CONNECTED Jul 07 20:19:52.393 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x10415e750 -- thread:0x7f8405a2dfc0

CONNECTED Jul 07 20:19:52.479 [kCFStreamSocketSecurityLevelNone] -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7f8404ef1ed0 -- thread:0x7f84059cced0

CONNECTED Jul 07 20:19:52.539 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:587 -- socket:0x7f8404d0cc80 -- thread:0x7f8405b7dc20

CONNECTED Jul 07 20:19:52.539 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:587 -- socket:0x7f8405d18570 -- thread:0x7f84059cfd40

CONNECTED Jul 07 20:19:52.647 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:p02-imap.mail.me.com -- port:993 -- socket:0x7f8405c41f50 -- thread:0x7f8404dfb6f0

READ Jul 07 20:19:52.656 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:587 -- socket:0x7f8405d18570 -- thread:0x7f84059cfd40

220 BLU0-SMTP395.phx.gbl Microsoft ESMTP MAIL Service, Version: 6.0.3790.4675 ready at Sun, 7 Jul 2013 12:19:51 -0700

READ Jul 07 20:19:52.659 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:587 -- socket:0x7f8404d0cc80 -- thread:0x7f8405b7dc20

220 BLU0-SMTP348.phx.gbl Microsoft ESMTP MAIL Service, Version: 6.0.3790.4675 ready at Sun, 7 Jul 2013 12:19:51 -0700

WROTE Jul 07 20:19:52.678 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:587 -- socket:0x7f8405d18570 -- thread:0x7f84059cfd40

EHLO teresas-imac.home

WROTE Jul 07 20:19:52.685 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:587 -- socket:0x7f8404d0cc80 -- thread:0x7f8405b7dc20

EHLO teresas-imac.home

READ Jul 07 20:19:52.707 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7f8405efae00 -- thread:0x7f840661e820

* OK [CAPABILITY IMAP4rev1 ID NAMESPACE X-ID-ACLID UIDPLUS LITERAL+ CHILDREN XAPPLEPUSHSERVICE XYMHIGHESTMODSEQ AUTH=PLAIN AUTH=LOGIN AUTH=XYMCOOKIE AUTH=XYMECOOKIE AUTH=XYMCOOKIEB64 AUTH=XYMPKI] IMAP4rev1 imapgate-0.7.68_14.446672 imap406.mail.ird.yahoo.com

WROTE Jul 07 20:19:52.729 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7f8405efae00 -- thread:0x7f8405aab3a0

1.40 AUTHENTICATE PLAIN

READ Jul 07 20:19:52.796 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:587 -- socket:0x7f8405d18570 -- thread:0x7f84059cfd40

250-BLU0-SMTP395.phx.gbl Hello [86.138.217.199]

250-TURN

250-SIZE 41943040

250-ETRN

250-PIPELINING

250-DSN

250-ENHANCEDSTATUSCODES

250-8bitmime

250-BINARYMIME

250-CHUNKING

250-VRFY

250-TLS

250-STARTTLS

250 OK

READ Jul 07 20:19:52.796 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7f8405efae00 -- thread:0x7f8405aab3a0

+

WROTE Jul 07 20:19:52.799 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:587 -- socket:0x7f8405d18570 -- thread:0x7f84059cfd40

STARTTLS

READ Jul 07 20:19:52.803 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:587 -- socket:0x7f8404d0cc80 -- thread:0x7f8405b7dc20

250-BLU0-SMTP348.phx.gbl Hello [86.138.217.199]

250-TURN

250-SIZE 41943040

250-ETRN

250-PIPELINING

250-DSN

250-ENHANCEDSTATUSCODES

250-8bitmime

250-BINARYMIME

250-CHUNKING

250-VRFY

250-TLS

250-STARTTLS

250 OK

WROTE Jul 07 20:19:52.817 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7f8405efae00 -- thread:0x7f8405aab3a0

****************************************************

READ Jul 07 20:19:52.817 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x10415e750 -- thread:0x7f8405a2dfc0

+OK DUB0-POP256 POP3 server ready

WROTE Jul 07 20:19:52.828 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:587 -- socket:0x7f8404d0cc80 -- thread:0x7f8405b7dc20

STARTTLS

READ Jul 07 20:19:52.830 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x7f84060eb6c0 -- thread:0x7f8402e580d0

+OK DUB0-POP188 POP3 server ready

WROTE Jul 07 20:19:52.835 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x10415e750 -- thread:0x7f8405a2dfc0

CAPA

WROTE Jul 07 20:19:52.847 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x7f84060eb6c0 -- thread:0x7f8402e580d0

CAPA

READ Jul 07 20:19:52.894 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x10415e750 -- thread:0x7f8405a2dfc0

-ERR unrecognized command

WROTE Jul 07 20:19:52.899 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x10415e750 -- thread:0x7f8405a2dfc0

USER north.curry.pcc@hotmail.co.uk

READ Jul 07 20:19:52.902 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x7f84060eb6c0 -- thread:0x7f8402e580d0

-ERR unrecognized command

WROTE Jul 07 20:19:52.916 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x7f84060eb6c0 -- thread:0x7f8402e580d0

USER re92jones@hotmail.com

READ Jul 07 20:19:52.938 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:587 -- socket:0x7f8405d18570 -- thread:0x7f84059cfd40

220 2.0.0 SMTP server ready

READ Jul 07 20:19:52.949 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:587 -- socket:0x7f8404d0cc80 -- thread:0x7f8405b7dc20

220 2.0.0 SMTP server ready

READ Jul 07 20:19:52.949 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7f8405efae00 -- thread:0x7f8405aab3a0

1.40 OK AUTHENTICATE completed - Mailbox size in bytes is 686628917

READ Jul 07 20:19:52.960 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x10415e750 -- thread:0x7f8405a2dfc0

+OK password required

READ Jul 07 20:19:52.972 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x7f84060eb6c0 -- thread:0x7f8402e580d0

+OK password required

WROTE Jul 07 20:19:52.991 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7f8405efae00 -- thread:0x7f8405aab3a0

2.40 CAPABILITY

WROTE Jul 07 20:19:52.995 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x10415e750 -- thread:0x7f8405a2dfc0

PASS ******

WROTE Jul 07 20:19:53.014 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x7f84060eb6c0 -- thread:0x7f8402e580d0

PASS ********

READ Jul 07 20:19:53.052 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7f8405efae00 -- thread:0x7f8405aab3a0

* CAPABILITY IMAP4rev1 ID NAMESPACE X-ID-ACLID UIDPLUS LITERAL+ XAPPLEPUSHSERVICE XYMHIGHESTMODSEQ XYMALPO

2.40 OK CAPABILITY completed

WROTE Jul 07 20:19:53.060 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7f8405efae00 -- thread:0x7f84061fa690

3.40 ID ("name" "Mac OS X Mail" "version" "5.3 (1283)" "os" "Mac OS X" "os-version" "10.7.5 (11G63)" "vendor" "Apple Inc.")

READ Jul 07 20:19:53.077 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:p02-imap.mail.me.com -- port:993 -- socket:0x7f8405c41f50 -- thread:0x7f8404dfb6f0

* OK [CAPABILITY st11p00mm-iscream007 1Q49 XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 SASL-IR AUTH=ATOKEN AUTH=PLAIN] iSCREAM ready to rumble (1Q49:22581) st11p00mm-iscream007

READ Jul 07 20:19:53.125 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7f8405efae00 -- thread:0x7f84061fa690

3.40 OK ID completed

WROTE Jul 07 20:19:53.132 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7f8405efae00 -- thread:0x7f84060e6f00

4.40 LIST "" ""

READ Jul 07 20:19:53.192 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7f8405efae00 -- thread:0x7f84060e6f00

* LIST (\Noselect) "/" ""

4.40 OK LIST completed

WROTE Jul 07 20:19:53.200 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7f8405efae00 -- thread:0x7f8406663890

5.40 LOGOUT

WROTE Jul 07 20:19:53.253 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:p02-imap.mail.me.com -- port:993 -- socket:0x7f8405c41f50 -- thread:0x7f84061fa690

1.45 AUTHENTICATE ATOKEN MjI1MzkzMzQ1ADIyNTM5MzM0NQBBUUFBQUFCUjJaMk9HMmVWSlErdDc2NHRSR0pvV2FsQ2NOVklibGc 9

READ Jul 07 20:19:53.406 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:p02-imap.mail.me.com -- port:993 -- socket:0x7f8405c41f50 -- thread:0x7f84061fa690

1.45 OK [CAPABILITY XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 ACL QUOTA LITERAL+ NAMESPACE UIDPLUS CHILDREN BINARY UNSELECT SORT CATENATE URLAUTH LANGUAGE ESEARCH ESORT THREAD=ORDEREDSUBJECT THREAD=REFERENCES CONDSTORE ENABLE CONTEXT=SEARCH CONTEXT=SORT WITHIN SASL-IR SEARCHRES XSENDER X-NETSCAPE XSERVERINFO X-SUN-SORT ANNOTATE-EXPERIMENT-1 X-UNAUTHENTICATE X-SUN-IMAP X-ANNOTATEMORE XUM1 ID IDLE] User resicloud logged in

WROTE Jul 07 20:19:53.415 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:p02-imap.mail.me.com -- port:993 -- socket:0x7f8405c41f50 -- thread:0x7f84061fa690

2.45 ID ("name" "Mac OS X Mail" "version" "5.3 (1283)" "os" "Mac OS X" "os-version" "10.7.5 (11G63)" "vendor" "Apple Inc.")

WROTE Jul 07 20:19:53.476 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.live.com -- port:587 -- socket:0x7f8405d18570 -- thread:0x7f84059cfd40

EHLO teresas-imac.home

WROTE Jul 07 20:19:53.509 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.live.com -- port:587 -- socket:0x7f8404d0cc80 -- thread:0x7f8405b7dc20

EHLO teresas-imac.home

READ Jul 07 20:19:53.552 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:p02-imap.mail.me.com -- port:993 -- socket:0x7f8405c41f50 -- thread:0x7f84061fa690

* ID NIL

2.45 OK Completed

WROTE Jul 07 20:19:53.560 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:p02-imap.mail.me.com -- port:993 -- socket:0x7f8405c41f50 -- thread:0x7f84061fa690

3.45 LIST "" ""

READ Jul 07 20:19:53.597 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.live.com -- port:587 -- socket:0x7f8405d18570 -- thread:0x7f84059cfd40

250-BLU0-SMTP395.phx.gbl Hello [86.138.217.199]

250-TURN

250-SIZE 41943040

250-ETRN

250-PIPELINING

250-DSN

250-ENHANCEDSTATUSCODES

250-8bitmime

250-BINARYMIME

250-CHUNKING

250-VRFY

250-AUTH LOGIN PLAIN

250 OK

WROTE Jul 07 20:19:53.605 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.live.com -- port:587 -- socket:0x7f8405d18570 -- thread:0x7f84059cfd40

AUTH PLAIN (*** 44 bytes hidden ***)

READ Jul 07 20:19:53.630 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.live.com -- port:587 -- socket:0x7f8404d0cc80 -- thread:0x7f8405b7dc20

250-BLU0-SMTP348.phx.gbl Hello [86.138.217.199]

250-TURN

250-SIZE 41943040

250-ETRN

250-PIPELINING

250-DSN

250-ENHANCEDSTATUSCODES

250-8bitmime

250-BINARYMIME

250-CHUNKING

250-VRFY

250-AUTH LOGIN PLAIN

250 OK

WROTE Jul 07 20:19:53.638 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.live.com -- port:587 -- socket:0x7f8404d0cc80 -- thread:0x7f8405b7dc20

AUTH PLAIN (*** 52 bytes hidden ***)

READ Jul 07 20:19:53.641 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x10415e750 -- thread:0x7f8405a2dfc0

+OK mailbox has 1 messages

WROTE Jul 07 20:19:53.670 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x10415e750 -- thread:0x7f8405a2dfc0

QUIT

READ Jul 07 20:19:53.679 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x7f84060eb6c0 -- thread:0x7f8402e580d0

+OK mailbox has 35 messages

READ Jul 07 20:19:53.698 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:p02-imap.mail.me.com -- port:993 -- socket:0x7f8405c41f50 -- thread:0x7f84061fa690

* LIST (\Noselect) "/" ""

3.45 OK Completed

READ Jul 07 20:19:53.730 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x10415e750 -- thread:0x7f8405a2dfc0

+OK mailbox unchanged, POP3 server signing off

WROTE Jul 07 20:19:53.731 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x7f84060eb6c0 -- thread:0x7f8402e580d0

QUIT

WROTE Jul 07 20:19:53.741 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:p02-imap.mail.me.com -- port:993 -- socket:0x7f8405c41f50 -- thread:0x7f84060e6f00

4.45 LOGOUT

READ Jul 07 20:19:53.786 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.live.com -- port:995 -- socket:0x7f84060eb6c0 -- thread:0x7f8402e580d0

+OK mailbox unchanged, POP3 server signing off

READ Jul 07 20:19:54.171 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.live.com -- port:587 -- socket:0x7f8405d18570 -- thread:0x7f84059cfd40

235 2.7.0 Authentication succeeded

WROTE Jul 07 20:19:54.180 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.live.com -- port:587 -- socket:0x7f8405d18570 -- thread:0x7f84059cfd40

QUIT

READ Jul 07 20:19:54.234 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.live.com -- port:587 -- socket:0x7f8404d0cc80 -- thread:0x7f8405b7dc20

235 2.7.0 Authentication succeeded

WROTE Jul 07 20:19:54.243 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.live.com -- port:587 -- socket:0x7f8404d0cc80 -- thread:0x7f8405b7dc20

QUIT

CONNECTED Jul 07 20:20:52.847 [kCFStreamSocketSecurityLevelNone] -- host:smtp.mail.yahoo.com -- port:25 -- socket:0x7f8405f79010 -- thread:0x7f84059cced0

READ Jul 07 20:20:52.902 [kCFStreamSocketSecurityLevelNone] -- host:smtp.mail.yahoo.com -- port:25 -- socket:0x7f8405f79010 -- thread:0x7f84059cced0

220 smtp.mail.yahoo.com ESMTP ready

WROTE Jul 07 20:20:52.919 [kCFStreamSocketSecurityLevelNone] -- host:smtp.mail.yahoo.com -- port:25 -- socket:0x7f8405f79010 -- thread:0x7f84059cced0

EHLO teresas-imac.home

READ Jul 07 20:20:52.974 [kCFStreamSocketSecurityLevelNone] -- host:smtp.mail.yahoo.com -- port:25 -- socket:0x7f8405f79010 -- thread:0x7f84059cced0

250-smtp.mail.yahoo.com

250-PIPELINING

250-SIZE 41697280

250-8 BITMIME

250 AUTH PLAIN LOGIN XYMCOOKIE

CONNECTED Jul 07 20:20:53.056 [kCFStreamSocketSecurityLevelNone] -- host:smtp.mail.yahoo.com -- port:587 -- socket:0x7f84061bec00 -- thread:0x7f84059cced0

READ Jul 07 20:20:53.117 [kCFStreamSocketSecurityLevelNone] -- host:smtp.mail.yahoo.com -- port:587 -- socket:0x7f84061bec00 -- thread:0x7f84059cced0

220 smtp.mail.yahoo.com ESMTP ready

WROTE Jul 07 20:20:53.125 [kCFStreamSocketSecurityLevelNone] -- host:smtp.mail.yahoo.com -- port:587 -- socket:0x7f84061bec00 -- thread:0x7f84059cced0

EHLO teresas-imac.home

READ Jul 07 20:20:53.187 [kCFStreamSocketSecurityLevelNone] -- host:smtp.mail.yahoo.com -- port:587 -- socket:0x7f84061bec00 -- thread:0x7f84059cced0

250-smtp.mail.yahoo.com

250-PIPELINING

250-SIZE 41697280

250-8 BITMIME

250 AUTH PLAIN LOGIN XYMCOOKIE

Reply

Answer 3

BDAqua

Level 10

238,967 points

Jul 7, 2013 12:54 PM in response to BDAqua

Due to bug in forum SW, have to post to be able to see your last reply.

Reply

Answer 4

BDAqua

Level 10

238,967 points

Jul 7, 2013 1:16 PM in response to TGJ14

Is BT POP?

Did it ever work?

Did you set it up like this?

http://bt.custhelp.com/app/answers/detail/a_id/9960/~/setting-up-bt-yahoo!-mail- on-mail-for-mac-osx

The Password rejection can confuse people since it's a catch all meaning...

This Password, Username, Authentication method... is not recognized on this Port to this Server, more than one entry in Keychain for each in/out entry, or a server end problem.

If using a browser to login via WebMail works it's not Name or Password, but one of the other ones.

The receiving email ports are:

IMAP is port 143

IMAP-SSL is port 993

POP is port 110

POP-SSL is port 995

Outgoing ports are...

SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.

Reply

Answer 5

TGJ14 Author

Level 1

0 points

Jul 7, 2013 1:17 PM in response to BDAqua

Hi again BDAqua,

Sorry but being a new user I don't know how to "post". Sorry to be so pathetic and maybe you can't read this either!

Reply

Answer 6

TGJ14 Author

Level 1

0 points

Jul 7, 2013 1:32 PM in response to BDAqua

Hi,

No idea if BT is POP, but then I dont really know what Post Office proptoco; means. Yes it has worked absolutely fine for over a year and was set up in line with the instructions shown on the link you kindly gave me. I am afraid the rest of your email was too specialised for me. Are you saying the outgoing mail is using the wrong port?

Reply

Answer 7

BDAqua

Level 10

238,967 points

Jul 7, 2013 1:59 PM in response to TGJ14

My first guess is a problem on BT/Yahoo's end, quite common.

Did you try Webmail sending from a browser?

https://login.yahoo.com/config/login_verify2?.intl=uk&.partner=bt-1&.done=http%3 a//bt.yahoo.com/%3f

Reply

Answer 8

BDAqua

Level 10

238,967 points

Jul 7, 2013 2:01 PM in response to TGJ14

No, it isn't your fault, just occasionally here the forum won't show the last post, despite it showing in the header & having a link that goes nowhere.

Reply

Answer 9

TGJ14 Author

Level 1

0 points

Jul 7, 2013 3:11 PM in response to BDAqua

Hi again.

I really appreciate you taking time over this. I did try BT yesterday who said it wasn't their problem and I'm inclined to agree as I can access full functionality via a browser and, perhaps more significantly, from my ipad not via a browser. Mystery eh? Thanks for your note about posts too by the way.

Reply

Answer 10

BDAqua

Level 10

238,967 points

Jul 7, 2013 3:45 PM in response to TGJ14

Mail works significantly different in iOS & OSX, might try different SMTP ports, but did you try Webmail sending on your Mac?

Reply

Answer 11

BDAqua

Level 10

238,967 points

Jul 7, 2013 3:47 PM in response to TGJ14

You may have multiple entries in Keychain.

Open Keychain Access in Utilities, enter the part after the @ sign in the search bar, hit enter.

Use Keychain First Aid under the Keychain Menu item, then either check the Password under that item, change it, or delete it and start over.

But with no red dots in Connection Doctor???

Reply

Answer 12

TGJ14 Author

Level 1

0 points

Jul 8, 2013 12:08 AM in response to BDAqua

Hi again,

First, webmail sending on my mac works fine.

I did get a red dot in connection doctor against btinternet. I might have confused you with references to green dots too. What I said was I get a red dot against btinternet SMTP (green dots for btinternet.com Account Yahoo! IMAP, Hotmail SMTP and Hotmail .co.uk) The message against btinternet SMTP is

"Could not connect to this SMTP server. Check your network connection and that you entered the correct information in account preferences. Also verify that the server supports SSL. If it does not, deselect the SSL checkbox in the Advance tab of Account Preferences"

You will despair of me but I am not sure what part I should enter after the @ sign in the search bar in utilities. Do you mean btinternet.com? It says No results found if I type that.

I do wonder though if this isn’t where the problem lies. I do from time to time get asked to verify passwords for mail and often the application as a whole fails to close and I have to use force quit.

Oh dear. Quite understand if you decide to give up on this!

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Answer 13

BDAqua

Level 10

238,967 points

Jul 8, 2013 1:28 AM in response to TGJ14

Naw, I don't give up easily... or because neither of us understand what's happening! 😉

I'd think btintrnet shoild be there , but try a search for mail, or smtp

Open Keychain Access in Utilities, use Keychain First Aid under the Keychain Menu item.

Resetting your keychain in Mac OS X...

If Keychain First Aid finds an issue that it cannot repair, or if you do not know your keychain password, you may need to reset your keychain.

http://support.apple.com/kb/TS1544

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Answer 14

TGJ14 Author

Level 1

0 points

Jul 10, 2013 12:03 PM in response to BDAqua

so sorry for the radio silence, I was begining to lose the will to live. HOWEVER, your reference to keychains made me think more about passwords. I checked the BT internet help site again today and lo and behold there was a service status message about general problems sending and receiving emails which has been ongoing since 14 June! It wasnt there before and why didnt they tell me this when I rang them up??!! Their answer was

Estimated time to resolve: Ongoing

If you are having problems sending or receiving email, you must change your password at www.bt.com/changepassword

Changing passwords online is quick and secure. We will only change your password over the phone in exceptional circumstances.

We are sorry for any inconvenience caused.

So I changed my password this afternoon and fingers crossed it seems to be working on the imac! But now, even though I have changed the password in settings to the new one, the ipad has begun to play up saying the username or password for SMTP and my email address is incorrect. I will play around with it and I will get there I'm sure. Thanks for all your help and support

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Answer 15

BDAqua

Level 10

238,967 points

Jul 11, 2013 10:38 AM in response to TGJ14

Good work... did you change the PW on the iPad to the new one?

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