HT203516: Get help creating an iCloud backup

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sareis01
Level 1 (0 points)

Q: Last backup could not be completed

I am not able to back up my iPhone. The message says, "The last backup could not be completed." That is it. I've restarted my phone. The storage area says, "iCloud storage details are currently unavailable. Try again later."

iPhone 5, iOS 6.1.3

Posted on Jul 7, 2013 11:06 AM

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sareis01

Q: Last backup could not be completed

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  • by pvonk,

    pvonk pvonk Jul 7, 2013 11:44 AM in response to sareis01
    Level 6 (13,739 points)
    Jul 7, 2013 11:44 AM in response to sareis01

    If you get the error "Backup not successful" and you've tried deleting the last backup and trying to back up manually without luck, try the following test:   Go to...

     

    Settings>iCloud>Storage & Backup>manage Storage, tap your device name in the Backups section, then look under Backup options.  Turn off all apps from backup and then do a manual backup.  If that doesn't work, then this post will not help.  If the backup works, then go back to the app list and turn some on and try another backup.  If successful, keep repeating these steps.  If it fails at some point, then try to zero in on the one app that seems to make the backup fail.  (I had this problem and found one app failing, probably due to a corrupt data file.)

     

    This process will take time, but if a backup works with no app data being used but clearly fails with the original settings, then somewhere in the mix of apps is a "bad" one.