1 Reply Latest reply: Jul 9, 2013 8:34 AM by sheila_m.
Vivmex Level 1 (0 points)

Hi! Need help to run facetime, for the first time.

An error occurs everytime I try, I quit as its says, but not working

  • sheila_m. Community Specialists

    Hello Vivmex,

     

    It sounds like you are getting the following message, "An internal FaceTime error occurred: There was a problem with FaceTime. You need to quit and open FaceTime again." 

     

    This message comes up if you double click on the FaceTime icon on the dock.  If you single click the FaceTime icon on the dock, FaceTime should launch normally:

     

    Symptoms

    When opening FaceTime from the Dock, the following alert message may appear:

    "An internal FaceTime error occurred. There was a problem with FaceTime. You need to quit and open FaceTime again."

    Resolution

    Click the FaceTime icon in the Dock one time, then wait for the application to finish opening.

    Additional Information

    This can happen if you attempt to open FaceTime a second time while it is already loading, such as by clicking the FaceTime Dock icon more than once.

     

    You can find the full article here:

    OS X: "An internal FaceTime error occurred" alert after clicking Facetime icon in the Dock

    http://support.apple.com/kb/TS4457

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.