It sounds like you are getting the following message, "An internal FaceTime error occurred: There was a problem with FaceTime. You need to quit and open FaceTime again."
This message comes up if you double click on the FaceTime icon on the dock. If you single click the FaceTime icon on the dock, FaceTime should launch normally:
When opening FaceTime from the Dock, the following alert message may appear:
"An internal FaceTime error occurred. There was a problem with FaceTime. You need to quit and open FaceTime again."
Click the FaceTime icon in the Dock one time, then wait for the application to finish opening.
This can happen if you attempt to open FaceTime a second time while it is already loading, such as by clicking the FaceTime Dock icon more than once.
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