HT4628: Wi-Fi: How to troubleshoot Wi-Fi connectivity

Learn about Wi-Fi: How to troubleshoot Wi-Fi connectivity
MuminahBaj

Q: my wifi would always say "A connection timeout occurred." what is the solution?

my wifi on my macbook pro always says A connection timeout occurred, no matter how many different connections i try, it always says that. I have tried all kinds of solutions... but it doesn't seem to work!

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Jul 7, 2013 10:08 AM

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Q: my wifi would always say "A connection timeout occurred." what is the solution?

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  • by Baby Boomer (USofA),

    Baby Boomer (USofA) Baby Boomer (USofA) Jul 7, 2013 10:21 AM in response to MuminahBaj
    Level 9 (57,660 points)
    Jul 7, 2013 10:21 AM in response to MuminahBaj

    MuminahBaj wrote:

     

    my wifi on my macbook pro always says A connection timeout occurred, no matter how many different connections i try, it always says that. I have tried all kinds of solutions... but it doesn't seem to work!

    Care to share what they all were other than what you already stated?

     


    Please detail ALL you have done so far in the way of troubleshooting?   Need this info to avoid the been there done that scenarios.

     


    Have you read for possible solutions over in the "More Like This" thread over here?----------------------->

     

     

     

     

     

     

     

     

     

     

     

     

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  • by Linc Davis,

    Linc Davis Linc Davis Jul 7, 2013 11:18 AM in response to MuminahBaj
    Level 10 (208,037 points)
    Applications
    Jul 7, 2013 11:18 AM in response to MuminahBaj

    Some users with various Wi-Fi connection problems have reported that they were given the following instructions by Apple Support, sometimes with success. I can't vouch for this procedure myself. After completing the procedure, you'll have to recreate all your settings in the Network preference pane. Make sure you know how to do that before you begin. Taking screenshots of the preference pane may be helpful.

    Step 1

    Back up all data.

    Triple-click the line below on this page to select it:

    /Library/Preferences/SystemConfiguration

    Right-click or control-click the highlighted line and select

    Services Reveal

    from the contextual menu.* A folder should open with an item named "SystemConfiguration" selected. Move the selected item to the Trash. You may be prompted for your administrator password.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

    Step 2

    Reset the System Management Controller

  • by MuminahBaj,

    MuminahBaj MuminahBaj Jul 7, 2013 11:47 AM in response to Baby Boomer (USofA)
    Level 1 (4 points)
    Jul 7, 2013 11:47 AM in response to Baby Boomer (USofA)

    all that i have done is restart my router, network diagnostics, connecting to several different networks, switching the laptop on and off..

  • by MuminahBaj,

    MuminahBaj MuminahBaj Jul 7, 2013 12:31 PM in response to Linc Davis
    Level 1 (4 points)
    Jul 7, 2013 12:31 PM in response to Linc Davis

    Thank you. but this hasn't helped either.

  • by Baby Boomer (USofA),

    Baby Boomer (USofA) Baby Boomer (USofA) Jul 7, 2013 12:39 PM in response to MuminahBaj
    Level 9 (57,660 points)
    Jul 7, 2013 12:39 PM in response to MuminahBaj

    What were the results of network diagnostics including the color of the status buttons?

     

    You may have already tried some of the following.....

    Try the basics first:

       Change your router channel number.  Most times this works & is all you have to do.

     

    Disconnect & reconnect your modem.  unplug it for about 10 seconds.  Plug it back in.  Do the same for Apple’s routers.  Wait for everything to reboot.

     

    System Preferences>Network

    Click the Assist Me button.

    In the next window that pops up, click the Diagnostic button & do the necessary.

     

    Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer.   See these basic networking KB Articles:  http://support.apple.com/kb/HT1401 AirPort troubleshooting guide

     

    http://support.apple.com/kb/HT2712 Using network locations in Mac OS X

     

    Manually provided DNS server addresses are higher priority than DHCP's

     

    http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting

     

    ============================

     

    What to do when you can't connect to the Internet

     

    Also, run the Airport Utility app which is located inside the Utilities folder.

     

    =====================

     

    If using a  Linksys router, contact LinkSys Customer Support and/or post in their forums.

     

    If using Apple's Airport, please re-post over in one of the AirPort Forums.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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  • by Linc Davis,

    Linc Davis Linc Davis Jul 7, 2013 2:47 PM in response to MuminahBaj
    Level 10 (208,037 points)
    Applications
    Jul 7, 2013 2:47 PM in response to MuminahBaj

    Back up all data.

     

    Launch the Keychain Access application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.

     

    Select

      

    Keychain Access Keychain First Aid

       

    from the menu bar and repair the keychain. Quit Keychain Access.