VeronicaT58
Level 1 (0 points)

Q: Why does my new iPhone 5 say No SIM?

I have no service and it won't work? I have reset it numerous times?  Thank you.

iPhone 5

Posted on Jul 7, 2013 4:42 PM

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VeronicaT58

Q: Why does my new iPhone 5 say No SIM?

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  • Helpful answers

  • by serenitynow1,

    serenitynow1 serenitynow1 Jul 7, 2013 4:44 PM in response to VeronicaT58
    Level 2 (155 points)
    Jul 7, 2013 4:44 PM in response to VeronicaT58

    is there a sim inside?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 7, 2013 4:44 PM in response to VeronicaT58
    Level 9 (59,980 points)
    iPhone
    Jul 7, 2013 4:44 PM in response to VeronicaT58

    See this support document for troubleshooting No SIM. http://support.apple.com/kb/TS4148

  • by VeronicaT58,

    VeronicaT58 VeronicaT58 Jul 7, 2013 4:47 PM in response to serenitynow1
    Level 1 (0 points)
    Jul 7, 2013 4:47 PM in response to serenitynow1

    I don't know.  It doesn't open up.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 7, 2013 4:50 PM in response to VeronicaT58
    Level 9 (59,980 points)
    iPhone
    Jul 7, 2013 4:50 PM in response to VeronicaT58

    Which carrier are you trying to use on the phone? Where are you located and where did you purchase the phone? Are you trying to use a supported carrier for the phone. Do you know where the SIM tray is located? Did your carrier provide you with a SIM?

     

    You need to provide a little more information.

  • by VeronicaT58,

    VeronicaT58 VeronicaT58 Jul 7, 2013 5:01 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jul 7, 2013 5:01 PM in response to ChrisJ4203

    AT&T is my carrier, in RI, can't text, can't call, go onto Safari, get emails?  Happens once in a while for a few minutes.  Today it wouldn't work at all.  I am home now and have wireless and it won't pick up that signal either.

     

    I don't know about SIMor where it is located. I was a blackberry girl for years.  This phone is only a few weeks old, bought at Apple Store in Providence RI, they didn't tell me about SIM.  It has worked fine till today.

     

    Thank you.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 7, 2013 5:04 PM in response to VeronicaT58
    Level 9 (59,980 points)
    iPhone
    Jul 7, 2013 5:04 PM in response to VeronicaT58

    If you are on AT&T, you have a SIM. If you purchased from Apple store and set up your AT&T there, then the SIM was installed. Try the information in the support document that I provided you and see if that helps. One other thing is you can take it into AT&T and they can provide you with a new SIM if necessary.

  • by VeronicaT58,

    VeronicaT58 VeronicaT58 Jul 7, 2013 5:10 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jul 7, 2013 5:10 PM in response to ChrisJ4203

    Thank you very much.  I tried looking for updates, but keeps telling me not connected to internet. No SIM installed.  I will take it there tomorrow.  Didn't realize they can go bad, so quickly.  Thanks again.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 7, 2013 5:32 PM in response to VeronicaT58
    Level 9 (59,980 points)
    iPhone
    Jul 7, 2013 5:32 PM in response to VeronicaT58

    It is not normal, but it can happen. With no SIM error, you are not going to be able to do anything on the phone without being connected to wifi. With that, you will be able to do data, such as email or Safari.

     

    Have you done any other user troubleshooting? How about a reset, hold the sleep/wake and home buttons together until you see the Apple logo and then release the buttons. The phone will restart. Does the phone recognizse the SIM now?