Remote app won't find iTunes library

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Level 1

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Remote app won't find iTunes library

Two macs on an Ethernet network through wireless router with wifi. New iMac - Remote finds iTunes library just fine. Old Mac - osx 10.5.8 iTunes 10.6.3 - iTunes "sees" my iPhone or iPad, but the app spins until "can't find library - check network settings" comes up. I have followed all the troubleshooting tips and suggestions here to no avail.

iPhone 3GS - iOS 6.1.3

iPad 4

Please help if you can. This has sucked the life out of a perfectly good Sunday afternoon.

Posted on Jul 7, 2013 6:35 PM

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Answer 1

matt00

Level 5

4,041 points

Jul 10, 2013 6:28 AM in response to walstib89

Hello walstib89,

It looks like your secondary Mac does not meet the system requirements for use with the iOS Remote app:

System Requirements

Remote app requires iPhone, iPad, or iPod touch using iOS 5 or later and one of the following:

- Apple TV

- iTunes 9.2.1 or later

About Remote app for iPhone, iPad, and iPod touch

http://support.apple.com/kb/HT1947

Thanks,

Matt M.

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Answer 2

caepeum

Level 1

0 points

Aug 15, 2013 11:49 PM in response to walstib89

I had this problem.

Your Mac has to have Airport turned on, i was also using an ethernet connection. I turned Airport on and it worked staright away.

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