I am trying to update and restore an Ipod..It begins then a message appears and it says: The IPod IPod couldnot be restored..The device couldnot be found.. Can someone please tell me what the problem could be?

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I am trying to update and restore an Ipod..It begins then a message appears and it says: The IPod IPod couldnot be restored..The device couldnot be found.. Can someone please tell me what the problem could be?

iPod touch, Windows XP

Posted on Jul 7, 2013 5:33 PM

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Answer 1

sheila_m.

Community Specialist

Jul 10, 2013 6:19 AM in response to Traza-620

Hello Traza-620,

It sounds like you are not able to update and restore your iPod because it says it cannot be found. I recommend following the steps in the article below to address this issue:

iOS: Troubleshooting USB connection

http://support.apple.com/kb/TS1286

Thank you for using Apple Support Communities.

Best,

Sheila M.

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