8 Replies Latest reply: Jul 2, 2015 6:02 AM by SelfImagePhoto
kriki89 Level 1 Level 1

Hoping someone can help as I'm completely at a loss and super frustrated.

My PC & iTunes no longer "see" my iPhone 4 when I connect it to my computer. I've tried all my USB ports- they all charge my phone, but it does not show up in device manager, etc. I have also tried updating iTunes, reinstalling iTunes, restarting my iPhone, completely charging iPhone before plugging in, restarting my computer a billion times, and making sure it is not conflicting with any security software. I've also gone into MSconfig and followed these directions: http://support.apple.com/kb/HT1275. Nothing has worked.

I am running Windows XP Media 2002 SP2. I have an iPhone 4 with iOS 6.1.3. I connected my phone to my computer back in January before updating to 6.1.3 and computer recognized phone just fine. Have not tried to plug in since, but now I really would like to pull the pictures off my phone and start fresh.. But can't.



iPhone 4, iOS 6.1.3, Windows XP Media 2002 SP2