12 Replies Latest reply: Aug 18, 2013 4:36 PM by requiredalias
Coach1346 Level 1 (0 points)

On the support site for recovering your previous purchased music there is a reference to a library button (with pictures and all), supposed to be located in upper right corner. Well I can't find mine, so how do I go about to find this library button ? anyone knows ?


Windows 8
  • varjak paw Level 10 (169,822 points)

    If there isn't a Library button, then you may already be looking at the Library. Is there instead a button that says "iTunes Store"? If so, skip step 5. If you have neither the Library nor iTunes Store buttons, then either you have selected to show the Sidebar or are using iTunes 10.x, not iTunes 11, and in either case you can select the Music category under Library in the left-side sidebar, as per the instructions for using iTunes 10 in the article from which you came.

     

    Regards.

  • Coach1346 Level 1 (0 points)

    As I am in Itunes, no matter what tab I'm in, there is no Library button so I can't download any of my previous purchased music. I am using Itunes 11.0.4.4

  • varjak paw Level 10 (169,822 points)

    What do you see in the upper-right corner of the iTunes window?

     

    Screen Shot 2013-07-09 at 7.42.51 AM.jpeg

     

    If you see no button there, either "iTunes Store" or "Library", do you see this at the left?

     

    Screen Shot 2013-07-09 at 7.43.56 AM.jpeg

  • Coach1346 Level 1 (0 points)

    Ok I was in the library.  But I still can't download of music i have bought and want to re-download to my new pc

  • varjak paw Level 10 (169,822 points)

    Where are things breaking down for you, then?

  • Coach1346 Level 1 (0 points)

    I can't find out where I can re-download the music I allready purchaced. I downloaded it to my old pc, and now I want it on my new pc

  • varjak paw Level 10 (169,822 points)

    Again, where in the step-by-step instructions in the article from which you came are things failing for you? You appear to have solved the initial issue of the Library button, but say nothing about where you are now running into difficulties. Please tell us exactly where in the instructions you are encountering problems. Otherwise we can't begin to even guess as to what to suggest.

     

    Regards.

  • Coach1346 Level 1 (0 points)

    at step 6 it says Locate the item or title you wish to download (i've done that) and on step 7 Click the download icon to download that item. I can't find the icon to download

  • varjak paw Level 10 (169,822 points)

    Thanks. Try this: go to the Store preferences in iTunes, and if the "Show iTunes in the Cloud purchases" isn't checkmarked, mark it. Then see if you can see the download icon. If that still doesn't work, try the instructions for using iTunes 10.7 or earlier.

     

    Regards.

  • Coach1346 Level 1 (0 points)

    I've done all of the metioned things above, and still nothing. I even tried out 10.7 instructions, still can't download. Even gone to the purchaced section under quick links. The only problem there is that I only get Movies, apps and books tab, no tab with music on it.

  • varjak paw Level 10 (169,822 points)

    Confirm that re-downloading of music is available in your country's iTunes Store:

     

    http://support.apple.com/kb/HT5085

     

    Music re-downloading is not available in all countries.

     

    If it should be availalble, you're certain that you're logged into the iTunes Store account through which you purchased the music, and you still don't see a Music tab, go here:

     

    http://www.apple.com/support/itunes/contact/

     

    and follow the instructions to report the issue to the iTunes Store.

     

    Regards.

  • requiredalias Level 1 (0 points)

    You've probably figured it out by now, but I thought I would reply, JIC. I was having the same problem after losing some TV shows after my hard drive crashed. BTW, I did have my computer backed up using Time Machine but when I had the new hard drive installed...backup of the new drive erased all of my previous backups. Probably my own fault, but a major bummer.

     

    Anyway, in the fine print on the support article (http://support.apple.com/kb/HT2519) it states that you have to delete the file (or the old link to it) in your iTunes library. Once I deleted that file (right click, Delete), the cute (barf) little iCloud icon appeared and I was able to redownload the purchases. I hope this helps, or that you have already solved your problem.