Q: error itms-9000 "null" at book

I have just the same problem.

I sent my first verison of the book. I asked for corrections and resend again. I asked for additional corrections and tried to deliver again however I can not! I tired many things and tried several times however it did not work!

If there is no explanation on anywhere what does error code mean? Please explain this error code!

I am very happy that you answer my question.

I alredy have sample pages and book cover.

What do you mean no blank tabs. Do you mean eg. target audience etc? It was also blank in first delivery.

Thank you bonsoy however my problem still did not solved.

Do you have any other suggestion or Are there anybody can help?

I do not understand something. Error Codes are very useful things to make trouble clear for both customer and Apple. However I have error code which has no explanation on neither in forum nor in help section.

Nobody understand what does this code mean and nobody could help.

I spent several house to solve the problem which is waste of time and I have to manage my time very carefully. I did publish my book easily in all platforms except Apple.

This is the Error that I recieved.

          Apple's web service operation was not successful

                    Unable to authenticate the package: 10028760321.itmsp

                    ERROR ITMS-9000: "null" at Book (MZItmspBookPackage)

If your book delivered and you had the Green Tick of success, your book  is in review.

Go to your iTunes Connect and open Manage your Books - you should see your book,

Also when you  open your iTC,  under the  Manage your bookm you will see "Ticket History"  open and check if any has been issued.

There are many instances when this error and similar  have been given... but the book  is uploaded and  either gets a ticket or is sent on to the store.

iTunes Connect is your "Control Panel"   learn  how its set out and  how useful it is for checking your books.

Dear vinnyvg,

As you mentioned my book uploaded at first and everything was perfect. I got ticket I corrected and uploaded again. The problem begun after sexond ticket. I fixed the troubles that ticket mentioned and then I tried to upload however the error begun. I tried many many things but problem continued.

Is the error preventing the upload ?

Did you continue to use the same iTunes Prucer package / same Vendor and ID numbers - if  not  you need to!

The book  uses these once you deliver the package to the review team...

If you  book has uploaded  and the error msg was recieved, its  with the review team - again, keep checking in your iTunesConnect.

IF you book did not  deliver after your second ticket repairs,  what  needed correction in the Ticket?

Yes unfortunately I can not upload. Everything the same even file name (I aso tried several different file names).

Ticket is: Issues:<br/><br/>-In portrait mode view, the title of the book in the iBooks-generated table of contents is cut off now. Please fix or, as an alternative, set to landscape mode only. See the iBookstore Formatting Guidelines, section 14.1.<br/><br/>-This book contains items that overlap when viewed in iBooks. For example, in portrait mode, header text for most chapters. Please correct. See the iBooks Store Formatting Guidelines, section 13.9.<br/><br/>-Please redeliver your corrected full book file with a matching, corrected iBooks Author preview file.<br/><br/>

I corrected everything that they asked for.

Thanks for trying to help. I really appreciate.

If you did not edit your book in portrait mode...and created the book in landscape mode, you need to disable portrait orientation.

You have created objects which overlap, not knowing your content, it means you have to check everything  ie text boxes overlapping. 

I had this in a book and it was text boxes under images!

If you want your book to be viewed in both portrait and landscape, you have to check content in the correct screen orientation. Locking out portrait could cure most of your issues.

I do not understand what you mean.

I uploaded sucesfully the book with this errors and they opened ticket.

I corrected it (locking portrait etc) this errors in the book and can not upload. Why do you telling me about locking portrait etc?

Is it not ok to locking it? Am I  have to create a book which should viewed in both portrait and landscape?

I uploaded sucesfully the book with this errors and they opened ticket.

My other reply address the  issues raised in your ticket - the problems seems mostly because your book is not edited to be viewed correctly in both portrait and landscape.

You will see large images in LS become like thumbnails in Portrait. The text  moves to suit potrait.

IF you you created your book in Landscape and  did no editing in portrait - the content does not show corerectly.

The easy way to understand your problem, is  preview your book on your iPad and turn  it  from landscape to portrait viewing.   In the top meny you will see to page icons, LS and Por ,  open your book and select any page.. now change the orientation using these icons - your  page will change and your content is displayed differently.

YOU have to decide how you want your book to be  viewed and  build it accordingly.  If you used a landscape template and made no changes  to view in portrait, its better to open the inspector,  Firts icon on left, the book icon, open and  in Document .. at the  bottom check "Disable portrait orientation".

Or if you prefer,  go back and check and correect the problems you have when viewed in Portait mode.