1 Reply Latest reply: Jul 9, 2013 10:54 AM by Eric Root
texasjeff Level 1 Level 1 (5 points)

I am having USB issues with both Microsoft and Logitech Mice on 2 different systems - Macpro and Macbook Pro Retina. Both systems on 10.8.4 seems that when waking from sleep the mouse is either frozen or the system has crashed. Anyone else seeing this ?

  • Eric Root Level 7 Level 7 (29,215 points)

    While it is not the same problem, information.

     

    Mouse Problems

     

    Then try.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode.  Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application unistaller. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - About