Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot Delete Emails on iPhone5

Cannot delete emails on iPhone5. When moving to trash get the message "Unable to Move Message" This message could not be moved to the mailbox Trash.


Anyone know how to fix this problem?


Thanks

iPhone 5, iOS 6.1.4

Posted on Jul 9, 2013 2:05 PM

Reply
13 replies

Jul 9, 2013 2:09 PM in response to d_schwab

"Unable to move message to folder "Trash" because the folder does not exist"

Note: This should not affect MobileMe accounts.

Resolution

To resolve this issue go to Settings > Mail, Contacts, Calendars > [affected account name] > Advanced > Deleted Mailbox on iPhone or iPod touch.

If "On the Server" is an option, select Trash below that (or select Deleted Items or Deleted Messages). Otherwise, select Trash located under "On My iPhone". Once the Deleted Mailbox has been set, tap Advanced and then press the Home button to return the Home screen.

If the Deleted Mailbox is already set to Trash, please follow these steps:

  1. Tap another folder such as Spam under the "On the Server" section
  2. Tap Advanced.
  3. Tap Deleted Mailbox, then set it to Trash located under On My iPhone.
  4. Tap Advanced.
  5. Press the Home button to return to the Home screen.

Cannot Delete Emails on iPhone5

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.