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Keynote crashed, presentation file disappeared

In searching through the discussion forums, I've found a lot of disastrous problems that people have had with Keynote, but not this exact disaster.


I'm running Keynote '09 version 5.3, on OS 10.8.4. Today, about half an hour before an important presentation at work, I was running my presentation as a slide show, just to make sure all the slides seemed to be working okay. During the slide show, Keynote hung for a while, and then suddenly quit, leaving me looking at my desktop, with no other error message. I went to reopen the presentation, but the file was gone. It had simply vanished from the folder where it used to be. It's not in the Trash, nor is it anywhere else on my Mac, according to the file search that I ran. In Keynote, when I pull down the File -> Open Recent menu, the disappeared file does not appear in the list of recent files. If I pull down Apple -> Recent Items. I can see the disappeared file in the list of recent documents, but then if I try to select the file, nothing happens.


So here are my questions:


1. Can I recover my file? I've already had to cancel my presentation today, and I would be able recreate my .key file by going back to an older version and redoing three or four hours of work. But I'd prefer not to redo that work, if I can help it.


2. Is it safe for me to run Keynote? Is it going to continue destroying every presentation file that I open?


3. Is there some larger problem happening with my filesystem? Is it safe for me to run anything?

Posted on Jul 9, 2013 4:51 PM

Reply
92 replies

Oct 28, 2013 4:10 PM in response to Matthew Mclean

Are you absolutely sure this is the same problem? The last OS release of Mountain Lion resolved it for me.I haven't seen it in the new Keynote or Marvericks.


Is this a file previously created under Mountain Lion? If you look through the thread, you can see how to open the package contents and change the file type once and back again. I've got my own deadlines tonight or I'd walk you through it right now.


Gary

Nov 1, 2013 9:09 AM in response to grhafer30

I have a very large number of quite large (50 to 210 slide) presentations and noticed this morning that without the reported crash of Keynote I had suddenly "lost" all 16 presentations created between June and October this year. Not showing in Time Machine either - The Time Machine backup seems to be a record of changes between the current state of the machine and the historic state, rather than a discrete backup - saving space but explaining why if it "disappears" from the current state it won't show on the historic record either.

After much aingsting, wailing and nashing of teeth I looked under the heading "All My Files" and they were still there even though not showing anywhere else, even in Searchlight. Copied them back into place and now have made three off machine copies of the lot.

Just restarted the machine after the recovery and they are still there. I haven't updated this machine to Mavericks yet - should I?

Moral - Time Machine is great if there are no glitches but this must be some sort of registry problem where the files' exitence is wiped from the registry or altered so that it is an invisible file - clearly (to me) the actual magnetic record is still there just the system pointers to it no longer appear and converting them to invisible files seems the best explanation I can come up with.

Jan 31, 2014 1:14 PM in response to Medhead

It's now January 31. I've seen no solution, and no response from Apple. Had the same problem happen to me. Was working on a KN presentation. Application suddenly froze. Rainbow spiral appeared. Had to force quit (no other option). When I reopened KN, the presentation was gone, as were all the other KN presentations on my hard drive.


I'm beside myself in frustration.


Apple: if you are listening, you should offer a full refund on this product. It is unstable and unfit for professional use.

Jan 31, 2014 2:02 PM in response to rjprudencio

I had this problem last September...there are a number of solutions listed previously...all is not lost, apprently if you go to all my documents you can find your file. There is a post that explains this solution.


I don't know if it was the updates or what, but I am no longer experiencing this problem. I still make sure that I have make a backup copy checked in preferences. I force save every few minutes so that if the file goes away I still have the backup.


Whatever you do, don't upgrade to the new version.


I have been with Apple since the Apple II; As a company it refuses to admit that somehting doesn't work. This issues effected thousands of users of this program. Never once has Apple ever acknowledged the bug.


The new version is for children to make 5th grade presentations.

Mar 10, 2014 12:25 AM in response to rjprudencio

Aargh! Spent a week working on a presentation, 60 slides. Have to give it tomorrow. While i was saving the file, it crashed and disappeared, everything's gone, vanished! I'm ****** as **** and freaking out. SO this bug still exisits, and my file is nowhere, not even in Time Machine. The time machine backups show just the title slide. A week's work! Gone ina flash! Apple please fix this!


I'm using Maveriks on a MacBook Pro and everything's up to date.


Now i'll have to stay up all night to recreate my presentation for tomorrow....

Mar 13, 2014 6:18 AM in response to Medhead

I have just experienced the same problem.


I have not got a solution, but I found a way to see thumbnails of all slides for easier recovery. Rename the file to a .txt. This turns it into a folder. The subfolder "Data" contains all images from the slides and image files of each slide named "st1-###.jpg", "st2-###.jpg" etc.


Hopes this helps a little.

Mar 13, 2014 11:34 AM in response to Medhead

I had this problem and posted about it extensively under 10.8. When I updated to Mavericks, the problem has not come back at all. These posts have me paranoid that I'm going to have problems again (having a presentation crash in front of a class of 200 and the file delete is not fun...)


I am currently running 10.9.2 and the previous version of Keynote. For those of you still having problems. are you using the latest Keynote?

May 21, 2014 11:14 AM in response to Medhead

I had a problem using Keynote 09 and Mountain Lion. I saved the file I was working on and it said it couldn't save it and up came a window saying there were problems. In fact, none of the images had been saved and when Iooked in the finder the file size of the saved file was no where near as big as it should have been.

I realised that I had a Word file with the same name as the Keynote file (different suffixes, of course). I changed the name of the Word file, restarted the computer and everything was OK.

Scary though!

Jul 13, 2014 6:41 PM in response to Medhead

So we just had this happen to us except it deleted all frames except for the first one. We were lucky enough to be able to revert to an earlier save, under the "Revert" menu. So maybe this is some kind of patch Apple put in?


But agree this is unacceptable for a pro-caliber presentation program. We may just use Google Presentation, which continuously saves and creates different versioned saves.

Keynote crashed, presentation file disappeared

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