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Keynote crashed, presentation file disappeared

14578 Views 86 Replies Latest reply: Apr 5, 2014 7:13 PM by Ldorta RSS
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Medhead Calculating status...
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Jul 9, 2013 4:51 PM

In searching through the discussion forums, I've found a lot of disastrous problems that people have had with Keynote, but not this exact disaster.

 

I'm running Keynote '09 version 5.3, on OS 10.8.4. Today, about half an hour before an important presentation at work, I was running my presentation as a slide show, just to make sure all the slides seemed to be working okay. During the slide show, Keynote hung for a while, and then suddenly quit, leaving me looking at my desktop, with no other error message. I went to reopen the presentation, but the file was gone. It had simply vanished from the folder where it used to be. It's not in the Trash, nor is it anywhere else on my Mac, according to the file search that I ran. In Keynote, when I pull down the File -> Open Recent menu, the disappeared file does not appear in the list of recent files. If I pull down Apple -> Recent Items. I can see the disappeared file in the list of recent documents, but then if I try to select the file, nothing happens.

 

So here are my questions:

 

1. Can I recover my file? I've already had to cancel my presentation today, and I would be able recreate my .key file by going back to an older version and redoing three or four hours of work. But I'd prefer not to redo that work, if I can help it.

 

2. Is it safe for me to run Keynote? Is it going to continue destroying every presentation file that I open?

 

3. Is there some larger problem happening with my filesystem? Is it safe for me to run anything?

  • WobWong Calculating status...
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    Jul 10, 2013 2:18 AM (in response to Medhead)

    Yes, this happens to me too. Don't tell me I have to go to PowerPoint? There must be more of us, is there any help?

  • 5riccetti Calculating status...
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    Jul 15, 2013 11:37 PM (in response to Medhead)

    I had the same problem... My keynote crashed on the podium in front of 900 people!!! This is VERY BAD!!! In september I will go back to PPT which is going to be a nightmare!!!!!!

  • JMB2 Calculating status...
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    Jul 16, 2013 11:17 AM (in response to Medhead)

    I had this same problem. Hangs up. Crashes. File disappears. I restored the file from a backup, only to have it repeat. This is a serious Keynote problem.

     

    The process for saving a Keynote file has never been very reliable when video is included.

     

    Has there been a fix?

  • JMB2 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 16, 2013 12:07 PM (in response to Medhead)

    By the way, there was a new file in place of the keynote file that had this title but couldn't be opened:

     

    Visual Trials SK.key.sb-a8d783b7-H38QrT

  • audiopost Calculating status...
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    Jul 16, 2013 4:31 PM (in response to Medhead)

    I have the same exact problem. It usually happens with movies and audio files. As soon as I add something Keynote crashes and my presentation is gone vaporized, beamed up, whatever.... it's gone for bad. But it happens recently, after recently updated java and iTunes. Mac retina 13" 10.8.4. Keynote 09.

  • JMB2 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 16, 2013 4:40 PM (in response to Medhead)

    Update: after I renamed the file "Visual Trials SK.key.sb-a8d783b7-H38QrT" to delete ".sb-a8d783b7-H38QrT", the file re-opened and is now working. Lost some work but at least recovered the majority of the file.

  • bradodo Calculating status...
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    Jul 18, 2013 7:03 PM (in response to Medhead)

    This has been happening occasionally at our school after updating to 10.8.4, using iWork '09 :-(

    It seems to have only affected Keynote files that have video/audio files added to them.

    Some keynote files could be recovered by going to the users Library, into Saved Application State: '~/Library/Saved Application State/com.apple.iWork.Keynote.savedState'

    The file will not be named the same as the original (kind of like the post from JMB2 above reported) and may not contain all changes made.

    Might be some problem with saved application state correlating the original file? Not sure but it's made most of our staff afraid to use Keynote which is a shame.

    A fix will be eagerly anticipated..

  • DrL Calculating status...
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    Jul 21, 2013 9:07 PM (in response to Medhead)

    Add me to the list. Unbelievable. No updates for years, now it's crashing ALL THE TIME on my MacBook Pro. I even write about using Keynote in one of our professional magazines and if Apple doesn't step up, I'm out. Just lost a presentation right now. Poof, gone, disappeared. Thank God I saved another version, but what, I now have to do this every other slide? Unbelievable.

  • bradodo Level 1 Level 1 (0 points)
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    Jul 22, 2013 5:33 PM (in response to bradodo)

    Apologies, my last post was incorrect... We could recover files from the following location:

    ~/Library/Autosave Information/<hexstring>.genstore.index

    where <hexstring>.genstore.index is a folder containing the deleted keynote files, with (as mentioned) a different file name. Sorting by date will narrow results and looking into the folder that correspond to the date required you should be able to see keynote file(s).

    Sorry for any confusion

  • AJ898 Calculating status...
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    Jul 23, 2013 8:38 PM (in response to Medhead)

    This is a new problem which has started since the last system update....this is a major problem.  I have hundreds of presentations and i don't have the time to convert.  The program crashes every time I use it.

  • Michael Sippel Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 24, 2013 5:55 PM (in response to Medhead)

    I had this happen to me last week during Keynote production for a corporate event.

     

    Where on your hard drive was the Keynote file stored?  Was it stored in a folder in your Home directory or was it stored on the root of Macintosh HD or was it stored on an external hard drive?  I ask because I had this problem when the Keynote file was stored in a folder on the root of Macintosh HD. When I moved the folder to my Home directory the problem went away.

     

    It might be purely coincidental that the problem cleared up after moving the folder.  Also I was working with a group of other Keynote artists at the time, some of them were on Lion, some on Mountain Lion. It might be related to OSX's Auto Save "feature", since document management, in Apple's apps, works differently in Lion and Mountain Lion.

     

    mike

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