HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod
Learn about If you see an error when you update or restore your iPhone, iPad, or iPod
Q: I wanted to update my iPad 2 from 4.3 to the latest update but I got stuck in the restoring step. I couldn't restore the iPad
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Jul 11, 2013 8:32 AMby matt00,Hello someone9,
There are a few possible causes for this issue, sometimes it is related to Security Software, other times it is related to the internet connection. Let's follow the steps below:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
- Install the latest version of iTunes.
- Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
- Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
- Try to restore from another known-good computer and network.
- If the errors persist on another computer, the device may need service.
If the above does not resolve the issue, you can also check out this article:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
Thanks,
Matt M.
