How is it possible to cancel (not suspend) a video download from iTunes Store (iPad under iOs 6)? (I do not have sufficient storage space on my iPad)

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Level 1

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How is it possible to cancel (not suspend) a video download from iTunes Store (iPad under iOs 6)? (I do not have sufficient storage space on my iPad)

Hi,

I am facing the following difficulty with my iPad (model MD369NF/A) under iOs 6.1.3.

I have bought 2 videos on iTunes Store, but I do not succeed in downloading them: an error message mentions that iPas does not have enough storage capacity.

As a matter of face, when I look at the way the storage is used, I find “Others” for around 10 Go (is there some king of reserved space for the downloading of videos from iTunes Store?), and only a very small number of Mo available.

I would simply like to cancel the downloading of the 2 videos, and hope that it would free the "Others" storage space (in the hypothesis that "Others" is space reserved for videos once downloaded), but I do not manage to do it. I can suspend the downloading, but I do not see how to cancel it.

Would you have a solution to propose ?

Thanks in advance for your help,

Nicolas

iPad 2, iOS 6.1.3

Posted on Jul 10, 2013 5:51 AM

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Answer 1

matt00

Level 5

4,041 points

Jul 11, 2013 8:59 AM in response to Nicolas36

Hey Nicolas36,

Thanks for the question, and welcome to Apple Support Communities.

The following article outlines issues with free space, capacity, and a large amount of "other" space. You'll want to connect your iPad to your computer with iTunes to follow the steps:

iOS: 'Not enough free space' alert when trying to sync

http://support.apple.com/kb/TS1503

One symptom of this issue will be displayed in iTunes where the Capacity indicator for the iOS device will report a large amount of "Other" disk usage for the device. To resolve this issue:

- Turn off the music or photo sync option in iTunes for the device.

- Click Apply to sync the changes to the device.

- Turn the music and photo sync options for the device on again.

- Click Apply again to try to sync the device to iTunes.

Thanks,

Matt M.

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Answer 2

varjak paw

Level 10

182,662 points

Jul 11, 2013 9:05 AM in response to Nicolas36

Once an item enters the download queue, the user cannot remove it. If you can't find a way to download the videos, you will need to contact the iTunes Store customer support department through the Contact page and ask them if they'll remove the item(s) from your queue for you.

Regards.

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Answer 3

Nicolas36 Author

Level 1

0 points

Jul 12, 2013 1:12 AM in response to Nicolas36

Thanks for your answers. 🙂

I have deleted some other videos previously bought on iTunes (step 1).

The added storage capacity allowed the 2 pending downloads to finish.

Download queue became empty

I deleted the 2 last downloaded videos (those which were in the queue).

And downloaded again the videos that I deleted at step 1.

Problem solved.

Thanks,

Nicolas

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Answer 4

varjak paw

Level 10

182,662 points

Jul 12, 2013 7:32 AM in response to Nicolas36

Glad you were able to find a workaround. Cheers.

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