What is the complet wording of the error message?
Do other devices connect?
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset network settings: Settings>General>Reset>Reset Network Settings
Q: I'm having trouble connecting or using XFINITY WiFi, what do I do?
A: There could be a number of factors affecting your connection, including but not limited to your proximity to the WiFi hotspot, signal strength being hindered by buildings, trees or other structures in your line of sight, or even the type of device that you are using.
If
“xfinitywifi” is not in the list of available networks, you are probably not in an XFINITY WiFi hotspot. Check the hotspot location map:
1. Go to
http://www.comcast.com/wifi
2. Click on
“Find a Hotspot” near the top of the page
3. Enter Address, City, State, or Zip to find a hotspot close by
If the
“xfinitywifi” network name is in the available network list and you still can't connect, check your WiFi-enabled device to see how many signal bars are present. If there are only one or two bars, you may need to move closer to the center of the signal - moving closer to the center of the hotspot will increase the quality of the connection.
If you still cannot get online and your Comcast email address or username and password are correct, it is possible that we are having a service issue. Please contact our Customer Support Center at 1-800-XFINITY and select the High Speed Internet service option.
