kate011
Level 1 (0 points)

Q: Can anyone help me diagnose a slow iMac?

Can anyone help me diagnose a slow iMac?  Relatively new.  Purchased in mid-2011. 

 

 

Hardware Information:

    iMac (21.5-inch, Mid 2011)

    iMac - model: iMac12,1

    1 2.5 GHz Intel Core i5 CPU: 4 cores

    4 GB RAM

 

Video Information:

    AMD Radeon HD 6750M - VRAM: 512 MB

 

System Software:

    Mac OS X 10.6.8 (10K549) - Uptime: 3 days 7:38:6

 

Disk Information:

    ST3500418AS disk0 : (465.76 GB)

        (null) (disk0s1) <not mounted>: 200 MB

        Macintosh HD (disk0s2) /: 465.44 GB (436.89 GB free)

 

    HL-DT-STDVDRW  GA32N 

 

USB Information:

    Apple Inc. FaceTime HD Camera (Built-in)

 

    Western Digital My Passport 0730 465.73 GB

        My Passport (disk2s1) /Volumes/My Passport: 465.73 GB (434.64 GB free)

 

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

 

    G-TECH G-RAID mini3 931.52 GB

        (null) (disk1s1) <not mounted>: 200 MB

        G-RAID mini (disk1s2) /Volumes/G-RAID mini: 931.2 GB (737.12 GB free)

 

    Apple Internal Memory Card Reader

 

    Apple Computer, Inc. IR Receiver

 

FireWire Information:

 

Thunderbolt Information:

    Apple, Inc. iMac

 

Kernel Extensions:

 

Problem System Launch Daemons:

    [not loaded]    org.samba.winbindd.plist

 

Problem System Launch Agents:

    [failed]    com.apple.Kerberos.renew.plist

 

Launch Daemons:

    [loaded]    com.adobe.fpsaud.plist

    [loaded]    com.trusteer.rooks.rooksd.plist

 

Launch Agents:

    [not loaded]    com.adobe.AAM.Updater-1.0.plist

    [loaded]    com.trusteer.rapport.rapportd.plist

 

User Launch Agents:

    [loaded]    com.adobe.AAM.Updater-1.0.plist

    [loaded]    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

    [loaded]    com.facebook.videochat.kathrynmayer.plist

    [loaded]    com.google.keystone.agent.plist

    [loaded]    com.macpaw.CleanMyMac.helperTool.plist

    [loaded]    com.macpaw.CleanMyMac.trashSizeWatcher.plist

    [loaded]    com.macpaw.CleanMyMac.volumeWatcher.plist

    [not loaded]    jp.co.canon.Inkjet_Extended_Survey_Agent.plist

 

User Login Items:

    Canon IJ Network Scanner Selector EX

    iTunesHelper

 

3rd Party Preference Panes:

    Flash Player

    Flip4Mac WMV

    Rapport

 

Internet Plug-ins:

    Easy-WebPrint EX.plugin

    EPPEX Plugin.plugin

    Flash Player.plugin

    FlashPlayer-10.6.plugin

    Flip4Mac WMV Plugin.plugin

    Google Earth Web Plug-in.plugin

    iPhotoPhotocast.plugin

    JavaAppletPlugin.plugin

    NPMPDRM.plugin

    QuickTime Plugin.plugin

    Silverlight.plugin

 

User Internet Plug-ins:

 

Bad Fonts:

    None

 

Top Processes by CPU:

         4%    EtreCheck

         3%    syslogd

         2%    firefox

         1%    WindowServer

         0%    coreservicesd

         0%    fontd

         0%    System Events

         0%    ODSAgent

 

Top Processes by Memory:

    274 MB       firefox

    111 MB       Finder

    78 MB        WindowServer

    70 MB        mds

    49 MB        coreservicesd

    45 MB        rapportd

    33 MB        Dock

    20 MB        SystemUIServer

    16 MB        EtreCheck

    12 MB        loginwindow

 

Virtual Memory Statistics

    1.55 GB      Free RAM

    765 MB       Active RAM

    973 MB       Inactive RAM

    767 MB       Wired RAM

    904 MB       Page-ins

    724 KB       Page-outs

iMac

Posted on Jul 10, 2013 11:53 AM

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kate011

Q: Can anyone help me diagnose a slow iMac?

  • All replies
  • Helpful answers

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  • by MichelPM,

    MichelPM MichelPM Jul 10, 2013 11:13 PM in response to kate011
    Level 6 (14,279 points)
    iPad
    Jul 10, 2013 11:13 PM in response to kate011

    Kate,

    I noticed some other "crapware" you have installed.

    Rapport is incompatible with both OS X and Safari.

    Completely uninstall this software, also.

     

    Instructions for removing it are here:


     

    Uninstalling Rapport on Mac OS X | Trusteer

     

    Also see this link about Rapport not playing well with Macs.

     

    https://discussions.apple.com/thread/3284425?start=0&tstart=0

  • by kate011,

    kate011 kate011 Jul 11, 2013 8:54 AM in response to kate011
    Level 1 (0 points)
    Jul 11, 2013 8:54 AM in response to kate011

    Me again.  Sorry I had to crash last night was really exhausted.  Answers to your questions:  the only software I downloaded after Photoshop was working fine was CleanMyMac.  There is no dot in the center of the Spotlight.  I uninstalled Rapport thois morning. I had installed it on the advice of my online banking account.

  • by John Galt,

    John Galt John Galt Jul 11, 2013 8:58 AM in response to kate011
    Level 9 (50,514 points)
    Mac OS X
    Jul 11, 2013 8:58 AM in response to kate011

    kate011 wrote:

     

    ... the only software I downloaded after Photoshop was working fine was CleanMyMac. 

     

    CleanMyMac has been known to remove system components that must not be removed. I know of no way to restore them other than to reinstall OS X.

     

    Trusteer Rapport is garbage also. If you want your Mac to be reliable never install such junk. If your bank requires it take your business to another bank and tell them the reason you're leaving.

  • by kate011,

    kate011 kate011 Jul 11, 2013 9:04 AM in response to kate011
    Level 1 (0 points)
    Jul 11, 2013 9:04 AM in response to kate011

    I cant reinstall OS X without having to reinstall all my apps and do a full backup, right? I am on 10.6.8.  If I upgrade to a new OS will that solve the problem of missing system components?  What should I upgrade to?  I am hearing Mountain Lion is causing problems with Firefox and other things.

  • by kate011,

    kate011 kate011 Jul 11, 2013 9:07 AM in response to kate011
    Level 1 (0 points)
    Jul 11, 2013 9:07 AM in response to kate011

    BTW...maybe I should introduce myself.  I was a system software eng manger on System 7.  My team created TrueType.

  • by kate011,

    kate011 kate011 Jul 11, 2013 9:08 AM in response to kate011
    Level 1 (0 points)
    Jul 11, 2013 9:08 AM in response to kate011

    Ancient history, eh?

  • by John Galt,

    John Galt John Galt Jul 11, 2013 9:29 AM in response to kate011
    Level 9 (50,514 points)
    Mac OS X
    Jul 11, 2013 9:29 AM in response to kate011

    kate011 wrote:

     

    I cant reinstall OS X without having to reinstall all my apps and do a full backup, right? 

     

    Yes. Just be aware that it will not remove or disable any software you installed. You have to do that yourself.

     

    Snow Leopard to Lion or ML is a big leap. Don't expect an upgrade to fix anything, but for what it's worth Firefox works perfectly OK.

     

    Many older programs will not work. Anything written for the PowerPC will not even load since Rosetta support is gone after Snow Leopard. Etrecheck is likely to reveal troublesome system modifications; at this point CleanMyMac stands out as the most obvious one.

  • by kate011,

    kate011 kate011 Jul 11, 2013 9:56 AM in response to kate011
    Level 1 (0 points)
    Jul 11, 2013 9:56 AM in response to kate011

    I removed entrecheck and havent loaded any PowerPC apps that I know of.  Google Earth, Firefox, Bento, Photoshop only apps installed not supplied by Apple.  Cannon printer driver.

  • by MichelPM,

    MichelPM MichelPM Jul 11, 2013 10:40 AM in response to kate011
    Level 6 (14,279 points)
    iPad
    Jul 11, 2013 10:40 AM in response to kate011

    I am not a big fan, at all, of Lion and Mt. Lion.

    FYI, if you decide to upgrade to one of these instead of doing a re-install of Snow Leopard, you will need to install more RAM into your iMac.

    The re-install of Snow Leopard shouldn't affect any third party apps you have installed, but yes, you should have a backup of what is on your iMac's internal drive.

    Both Lion or Mt. Lion are serious CPU, GPU and RAM resource hogs.

    You would need to purchase and install, at least, another 4 GBs of RAM to accommodate Lion or Mt. Lion.

  • by kate011,

    kate011 kate011 Jul 11, 2013 12:28 PM in response to kate011
    Level 1 (0 points)
    Jul 11, 2013 12:28 PM in response to kate011

    Problem is any apps I might want to buy all require 10.7 and above. Isn't this system requirement enough?

     

      Model Name:iMac
      Model Identifier:iMac12,1
      Processor Name:Intel Core i5
      Processor Speed:2.5 GHz
      Number of Processors:1
      Total Number of Cores:4
      L2 Cache (per Core):256 KB
      L3 Cache:6 MB
      Memory:4 GB
      Boot ROM Version:IM121.0047.B1F
      SMC Version (system):1.71f21
      Serial Number (system):C02FQSP5DHJF
      Hardware UUID:CA2EAB31-42F2-5278-B177-05DF5BBF8E41

  • by baltwo,Helpful

    baltwo baltwo Jul 11, 2013 12:40 PM in response to kate011
    Level 9 (62,256 points)
    Jul 11, 2013 12:40 PM in response to kate011

    IIRC, your machine will hold 16 GB. Since RAM's so cheap, get the additional 12 GB. BTW, since your machine can run SL and the later ones, just partition your HD, skip Lion, clone your existing SL installation to it, and upgrade that to Mtn Lion. I'm running all three w/o issues. Gives you the best of all worlds. SL for PPC apps and ML for the iOSified stuff.

  • by kate011,

    kate011 kate011 Jul 11, 2013 12:46 PM in response to kate011
    Level 1 (0 points)
    Jul 11, 2013 12:46 PM in response to kate011

    Thanks for all your help.

  • by John Galt,

    John Galt John Galt Jul 11, 2013 1:46 PM in response to kate011
    Level 9 (50,514 points)
    Mac OS X
    Jul 11, 2013 1:46 PM in response to kate011

    Then upgrading to ML should be trouble-free. Occasionally, printer drivers don't cooperate after the upgrade, so expect the need to reinstall your Canon printer again.

     

    EtreCheck is inert unless it's running. It is not a system modification so you can either ignore it or simply drag it to the Trash.

     

    Nice to know someone who created TrueType System 7 was a breakthrough in its day.

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