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Helpful answers
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Jul 10, 2013 4:35 PM in response to Mich331by lllaass,And what do the error messages say?
What is the source of the videos?
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
iTunes: Frequently asked questions about viewing and syncing videos
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Jul 11, 2013 5:34 AM in response to lllaassby Mich331,It says " an error occurred while reading the device " & " the file could not be read "
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Jul 11, 2013 5:37 AM in response to Mich331by lllaass,Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reboot the computer
- Try another USB port and cable
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Restore from backup. See:
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
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Jul 11, 2013 5:58 AM in response to lllaassby Mich331,YAY! It worked, thank you! Made a 6-yr old very happy!