1 Reply Latest reply: Jul 10, 2013 5:13 PM by Kappy
Modesto Bruce Level 1 (0 points)

Have tried resetting from backup but that doesn't eliminate the restriction passcode issue.  Now am trying to reset the phone as a new phone.  However, it's still prompting for the restriction passcode.  Any idea how to get around this?  I did use the iPhone Backup Extractor but that was a bit baffling.



  • Kappy Level 10 (266,026 points)

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device


    1. iOS- Forgotten passcode or device disabled after entering wrong passcode

    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

    3. Restoring iPod touch after forgotten passcode

    4. What to Do If You've Forgotten Your iPhone's Passcode

    5. iOS- Understanding passcodes

    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad


    Forgotten Restrictions Passcode Help


    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.


    Also, see iTunes- Restoring iOS software.


    If none of the above work, then:


    Placing your device into recovery (DFU) mode:


    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the

           other end of the cable connected to your computer's USB port.

       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds

           until the red slider appears, then slide the slider. Wait for the device to turn off.


                  * If you cannot turn off the device using the slider, press and hold the

                    Sleep/Wake and Home buttons at the same time. When the device turns off,

                    release the Sleep/Wake and Home buttons.


      3. While pressing and holding the Home button, reconnect the USB cable to the

           device. The device should turn on. Note: If you see the battery charge warning,

           let the device charge for at least ten minutes to ensure that the battery has some

           charge, and then start with step 2 again.

      4. Continue holding the Home button until you see the "Connect to iTunes" screen.

           When this screen appears you can release the Home button:

      5. If necessary, open iTunes. You should see the following "recovery mode" alert:

      6. Use iTunes to restore the device.


    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

    Additional Information:

    If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.

    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.