Since upgrading adobe flash. I cant watch videos on Youtube etc.
I just get the message "plug-in failure"
Ive tried uninstalling and re-installing.
Ive tried the adobe uninstaller.
Nothing works.
Ideas anyone?
Thanks
Jeff
MacBook Pro, OS X Mountain Lion (10.8.4), 2ghz I7 4GB
I'm running Adobe Flash Player version 11.8.800.94 and having no problems.
Which version do you have installed? Go to http://www.adobe.com/software/flash/about/ to install the latest version.
Good luck,
Clinton
Make sure under Safari > Preferences > Installed Plug Ins > "allow java" and "allow all other plug-ins" are checked.
Also, under help > installed plug ins
What plug ins are listed? Is Flash included?
Clinton - Ive already tried to install the latest version 5 times - Its what caused the problem in the 1st place.
Nbar - All of the boxes you mention are checked.
Im not showing any plugins - But surely they should have been installed with the adobe update?
Thanks for your help - I need to work out how to get the plug in
If you are not showing any plug ins under help > installed plug-ins, then that is the problem. Uninstall Flash player: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html and then reinstall the latest version http://get.adobe.com/flashplayer/
I see you have already done that. Apologies.
type the following command in terminal:
ls /Library/"Internet Plug-Ins"
Post the output in your reply.
file://localhost/Library/Internet%20Plug-Ins/DirectorShockwave.plugin/
file://localhost/Library/Internet%20Plug-Ins/DivXBrowserPlugin.plugin/
file://localhost/Library/Internet%20Plug-Ins/Flash%20Player.plugin/
file://localhost/Library/Internet%20Plug-Ins/Flip4Mac%20WMV%20Plugin.plugin/
file://localhost/Library/Internet%20Plug-Ins/iPhotoPhotocast.plugin/
file://localhost/Library/Internet%20Plug-Ins/OVSHelper.plugin/
file://localhost/Library/Internet%20Plug-Ins/QuickTime%20Plugin.plugin/
file://localhost/Library/Internet%20Plug-Ins/SharePointBrowserPlugin.plugin/
file://localhost/Library/Internet%20Plug-Ins/Silverlight.plugin/
file://localhost/Library/Internet%20Plug-Ins/JavaAppletPlugin.plugin/
file://localhost/Library/Internet%20Plug-Ins/npContributeMac.bundle/
file://localhost/Library/Internet%20Plug-Ins/flashplayer.xpt
file://localhost/Library/Internet%20Plug-Ins/nsIQTScriptablePlugin.xpt
file://localhost/Library/Internet%20Plug-Ins/Flip4Mac%20WMV%20Plugin.webplugin/
file://localhost/Library/Internet%20Plug-Ins/Quartz%20Composer.webplugin/
file://localhost/Library/Internet%20Plug-Ins/SharePointWebKitPlugin.webplugin/
I can see the plug in in the directory
Is this problem limited to youtube videos?
See this link as well to ensure it is enabled and as a reference for troubleshooting flash on your mac:
http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
Select
Safari ▹ Preferences... ▹ Extensions
from the Safari menu bar. If any extensions are installed, disable them.
In the Safari preference window, select
Privacy ▹ Remove All Website Data
Close the window. Then select
▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Delete All. Close the preference pane. Test.
Thanks for getting back - did the last 2 things & still no joy.
😟
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.
Thanks again for your help.
I logged in as a guest and got the same problem.
I had to go to work last night (DJ with macbook) so i ran aout of time.
Tried again this morning and i now get a different message when i load a youtube vid.
It now says i need the latest version, i click on the link - which takes me to the adobe site for yet another download.
Downloaded it - but it then still tells me i need the latest version!
In your System Preferences Adobe Flash pane, which version do you show?
Clinton
Plug-in version 11.8.800.94 is installed.
That's the latest version...
...are you having this problem only with Safari? If so, try Firefox and see if you've the same problem.
Clinton
I only use safari really - I dont have anything else installed
plug-in failure
