DSL-2750U router problems with POP Mail

Question

DSL-2750U router problems with POP Mail

I have just upgraded my router to a D-Link DSL-2750U.

As the installation CD would not run on the Mac, I used my Windows XP laptop to set up (successfully, by the way). I then disconnected the laptop and connected the Mac.

Surfing was fine, as was the wireless connection but I get an intermittent problem when using Mail. I often get the message from the connection doctor that

The server returned the error: The server “pop3.telkomsa.net” cannot be contacted on port 110.

SMTP works fine.

I can connect to the POP server successfully with Microsoft Outlook from my Windows XP laptop; the problem only occurs with the Mail program on the Mac.

Telkom not much help as they are only trained on Windows; D-Link do not think that it is the router and suggest the problem lies with the Mac.

My previous router, the Telkom ADSL 5102G worked with no problems - and still does, if I swap them.

What could be causing the problem?

iMac (27-inch Mid 2011), OS X Mountain Lion (10.8.4)

Posted on Jul 11, 2013 1:43 AM

Reply

Answer 1

Linc Davis

Level 10

209,535 points

Jul 11, 2013 10:21 AM in response to travellerblogs

I'm not sure what's causing the problem, but if you can't even set up the router without installing Windows software, you have the wrong kind of router.

Reply

Answer 2

Jul 11, 2013 11:10 AM in response to Linc Davis

The router is supplied by Telkom for use with their service. Their previous router worked without problems. I could, of course, revert to the old router but I am stubborn and expect the new one to work properly. D-Link say that, from their point of view, there is no reason for the router to function incorrectly with a Mac. So what is happening?

At this very moment, I can connect to pop.telkomsa.net but I now have an error message on the Gmail IMAP server. I have checked my settings in the account preferences and all is OK, which must be the case because it logs on intermittently. Strange???

Reply

Answer 3

Linc Davis

Level 10

209,535 points

Jul 11, 2013 11:57 AM in response to travellerblogs

From the Mail menu bar, select

Window ▹ Connection Doctor

Click the Show Detail button. A drawer opens. Click Check Again and post the text that appears. Anonymize any personal information before posting.

Reply

Answer 4

Jul 11, 2013 12:06 PM in response to Linc Davis

At this moment, Telkom is connected but a problem now exists with Gmail. Next time the Telkom server fails to connect, I will post a revised text.

Text is as follows:

INITIATING CONNECTION Jul 11 21:04:16.574 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc8184c4c90

INITIATING CONNECTION Jul 11 21:04:16.574 -- host:pop3.telkomsa.net -- port:110 -- socket:0x0 -- thread:0x7fc81aac5ea0

INITIATING CONNECTION Jul 11 21:04:16.574 -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x0 -- thread:0x7fc81ae84f90

INITIATING CONNECTION Jul 11 21:04:16.574 -- host:smtp.gmail.com -- port:587 -- socket:0x0 -- thread:0x7fc81a615fa0

CONNECTED Jul 11 21:04:16.707 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81a9c5720 -- thread:0x7fc81aac5ea0

CONNECTED Jul 11 21:04:16.707 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81ace4980 -- thread:0x7fc81ae84f90

READ Jul 11 21:04:16.762 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81a9c5720 -- thread:0x7fc81aac5ea0

+OK POP3 ready

WROTE Jul 11 21:04:16.765 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81a9c5720 -- thread:0x7fc81aac5ea0

CAPA

READ Jul 11 21:04:16.765 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81ace4980 -- thread:0x7fc81ae84f90

220 rrba-ip-smtp-6-1.saix.net ESMTP Postfix

WROTE Jul 11 21:04:16.789 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81ace4980 -- thread:0x7fc81ae84f90

EHLO [10.0.0.3]

CONNECTED Jul 11 21:04:16.806 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81be34810 -- thread:0x7fc81a615fa0

READ Jul 11 21:04:16.824 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81a9c5720 -- thread:0x7fc81aac5ea0

+OK Capability list follows

EXPIRE 31 USER

TOP

UIDL

USER

XOIP

SASL PLAIN

STLS

.

WROTE Jul 11 21:04:16.828 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81a9c5720 -- thread:0x7fc81aac5ea0

AUTH PLAIN

READ Jul 11 21:04:16.844 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81ace4980 -- thread:0x7fc81ae84f90

250-rrba-ip-smtp-6-1.saix.net

250-PIPELINING

250-SIZE 102400000

250-ETRN

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 DSN

WROTE Jul 11 21:04:16.859 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81ace4980 -- thread:0x7fc81ae84f90

EHLO [10.0.0.3]

READ Jul 11 21:04:16.894 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81a9c5720 -- thread:0x7fc81aac5ea0

+

WROTE Jul 11 21:04:16.899 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81a9c5720 -- thread:0x7fc81aac5ea0

********************************

READ Jul 11 21:04:16.931 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81ace4980 -- thread:0x7fc81ae84f90

250-rrba-ip-smtp-6-1.saix.net

250-PIPELINING

250-SIZE 102400000

250-ETRN

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 DSN

WROTE Jul 11 21:04:16.934 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81ace4980 -- thread:0x7fc81ae84f90

QUIT

READ Jul 11 21:04:17.018 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81be34810 -- thread:0x7fc81a615fa0

220 mx.google.com ESMTP em10sm65922521wid.1 - gsmtp

WROTE Jul 11 21:04:17.031 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81be34810 -- thread:0x7fc81a615fa0

EHLO [10.0.0.3]

READ Jul 11 21:04:17.054 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81a9c5720 -- thread:0x7fc81aac5ea0

+OK authentication successful

WROTE Jul 11 21:04:17.058 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81a9c5720 -- thread:0x7fc81aac5ea0

QUIT

READ Jul 11 21:04:17.177 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81a9c5720 -- thread:0x7fc81aac5ea0

+OK mail6.telkomsa.net Zimbra POP3 server closing connection

READ Jul 11 21:04:17.284 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81be34810 -- thread:0x7fc81a615fa0

250-mx.google.com at your service, [105.229.89.33]

250-SIZE 35882577

250-8BITMIME

250-STARTTLS

250 ENHANCEDSTATUSCODES

WROTE Jul 11 21:04:17.288 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81be34810 -- thread:0x7fc81a615fa0

STARTTLS

READ Jul 11 21:04:17.586 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81be34810 -- thread:0x7fc81a615fa0

220 2.0.0 Ready to start TLS

WROTE Jul 11 21:04:18.325 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81be34810 -- thread:0x7fc81a615fa0

EHLO [10.0.0.3]

READ Jul 11 21:04:18.514 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81be34810 -- thread:0x7fc81a615fa0

250-mx.google.com at your service, [105.229.89.33]

250-SIZE 35882577

250-8BITMIME

250-AUTH LOGIN PLAIN XOAUTH XOAUTH2

250 ENHANCEDSTATUSCODES

WROTE Jul 11 21:04:18.521 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81be34810 -- thread:0x7fc81a615fa0

AUTH PLAIN (*** 44 bytes hidden ***)

READ Jul 11 21:04:19.326 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81be34810 -- thread:0x7fc81a615fa0

235 2.7.0 Accepted

WROTE Jul 11 21:04:19.331 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81be34810 -- thread:0x7fc81a615fa0

QUIT

Reply

Answer 5

Jul 11, 2013 2:07 PM in response to Linc Davis

Dear Linc,

Now I cannot receive mail from Gmail nor Telkom. Herewith text from Connection Doctor:

ost:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81ac5d580

CONNECTED Jul 11 21:50:58.209 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81b81efb0 -- thread:0x7fc81b8074d0

READ Jul 11 21:50:58.266 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81b81efb0 -- thread:0x7fc81b8074d0

+OK POP3 ready

WROTE Jul 11 21:50:58.284 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81b81efb0 -- thread:0x7fc81b8074d0

CAPA

READ Jul 11 21:50:58.343 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81b81efb0 -- thread:0x7fc81b8074d0

+OK Capability list follows

EXPIRE 31 USER

TOP

UIDL

USER

XOIP

SASL PLAIN

STLS

.

WROTE Jul 11 21:50:58.362 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81b81efb0 -- thread:0x7fc81b8074d0

AUTH PLAIN

READ Jul 11 21:50:58.420 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81b81efb0 -- thread:0x7fc81b8074d0

+

WROTE Jul 11 21:50:58.439 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81b81efb0 -- thread:0x7fc81b8074d0

********************************

READ Jul 11 21:50:58.549 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81b81efb0 -- thread:0x7fc81b8074d0

+OK authentication successful

WROTE Jul 11 21:50:58.568 [kCFStreamSocketSecurityLevelNone] -- host:pop3.telkomsa.net -- port:110 -- socket:0x7fc81b81efb0 -- thread:0x7fc81b8074d0

STAT

INITIATING CONNECTION Jul 11 21:58:10.239 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81ad7ed50

INITIATING CONNECTION Jul 11 21:58:10.241 -- host:pop3.telkomsa.net -- port:110 -- socket:0x0 -- thread:0x7fc81ac5d580

INITIATING CONNECTION Jul 11 21:58:10.316 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81b81fd90

INITIATING CONNECTION Jul 11 21:58:16.251 -- host:pop3.telkomsa.net -- port:110 -- socket:0x0 -- thread:0x7fc81aa9ab40

INITIATING CONNECTION Jul 11 21:58:16.251 -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x0 -- thread:0x7fc81a64c610

INITIATING CONNECTION Jul 11 21:58:16.251 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81a9c6520

INITIATING CONNECTION Jul 11 21:58:16.251 -- host:smtp.gmail.com -- port:587 -- socket:0x0 -- thread:0x7fc81a1de080

INITIATING CONNECTION Jul 11 21:58:16.252 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81b823f90

CONNECTED Jul 11 21:58:16.398 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81acc9b80 -- thread:0x7fc81a64c610

READ Jul 11 21:58:16.455 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81acc9b80 -- thread:0x7fc81a64c610

220 rrba-ip-smtp-6-1.saix.net ESMTP Postfix

CONNECTED Jul 11 21:58:16.588 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc423b0 -- thread:0x7fc81a1de080

READ Jul 11 21:58:16.813 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc423b0 -- thread:0x7fc81a1de080

220 mx.google.com ESMTP fb2sm75511291wic.4 - gsmtp

WROTE Jul 11 21:58:46.481 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81acc9b80 -- thread:0x7fc81a64c610

EHLO [10.0.0.3]

READ Jul 11 21:58:46.537 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81acc9b80 -- thread:0x7fc81a64c610

250-rrba-ip-smtp-6-1.saix.net

250-PIPELINING

250-SIZE 102400000

250-ETRN

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 DSN

WROTE Jul 11 21:58:46.554 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81acc9b80 -- thread:0x7fc81a64c610

EHLO [10.0.0.3]

READ Jul 11 21:58:46.611 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81acc9b80 -- thread:0x7fc81a64c610

250-rrba-ip-smtp-6-1.saix.net

250-PIPELINING

250-SIZE 102400000

250-ETRN

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 DSN

WROTE Jul 11 21:58:46.628 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81acc9b80 -- thread:0x7fc81a64c610

QUIT

WROTE Jul 11 21:58:46.839 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc423b0 -- thread:0x7fc81a1de080

EHLO [10.0.0.3]

READ Jul 11 21:58:47.037 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc423b0 -- thread:0x7fc81a1de080

250-mx.google.com at your service, [105.229.89.33]

250-SIZE 35882577

250-8BITMIME

250-STARTTLS

250 ENHANCEDSTATUSCODES

WROTE Jul 11 21:58:47.055 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc423b0 -- thread:0x7fc81a1de080

STARTTLS

READ Jul 11 21:58:47.257 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc423b0 -- thread:0x7fc81a1de080

220 2.0.0 Ready to start TLS

WROTE Jul 11 21:58:47.987 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc423b0 -- thread:0x7fc81a1de080

EHLO [10.0.0.3]

READ Jul 11 21:58:48.193 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc423b0 -- thread:0x7fc81a1de080

250-mx.google.com at your service, [105.229.89.33]

250-SIZE 35882577

250-8BITMIME

250-AUTH LOGIN PLAIN XOAUTH XOAUTH2

250 ENHANCEDSTATUSCODES

WROTE Jul 11 21:58:48.212 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc423b0 -- thread:0x7fc81a1de080

AUTH PLAIN (*** 44 bytes hidden ***)

READ Jul 11 21:58:49.032 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc423b0 -- thread:0x7fc81a1de080

235 2.7.0 Accepted

WROTE Jul 11 21:58:49.050 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc423b0 -- thread:0x7fc81a1de080

QUIT

INITIATING CONNECTION Jul 11 22:03:10.233 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81b81d690

INITIATING CONNECTION Jul 11 22:03:10.235 -- host:pop3.telkomsa.net -- port:110 -- socket:0x0 -- thread:0x7fc81a9a3d30

INITIATING CONNECTION Jul 11 22:03:10.269 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81a9d6a30

INITIATING CONNECTION Jul 11 22:06:14.694 -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x0 -- thread:0x7fc81a1da120

INITIATING CONNECTION Jul 11 22:06:14.694 -- host:pop3.telkomsa.net -- port:110 -- socket:0x0 -- thread:0x7fc81b807e80

INITIATING CONNECTION Jul 11 22:06:14.695 -- host:smtp.gmail.com -- port:587 -- socket:0x0 -- thread:0x7fc81bcad810

INITIATING CONNECTION Jul 11 22:06:14.695 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81a8f61d0

CONNECTED Jul 11 22:06:14.821 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81b814a60 -- thread:0x7fc81a1da120

READ Jul 11 22:06:14.878 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81b814a60 -- thread:0x7fc81a1da120

220 rrba-ip-smtp-3-4.saix.net ESMTP Postfix

WROTE Jul 11 22:06:14.954 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81b814a60 -- thread:0x7fc81a1da120

EHLO [10.0.0.3]

READ Jul 11 22:06:15.011 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81b814a60 -- thread:0x7fc81a1da120

250-rrba-ip-smtp-3-4.saix.net

250-PIPELINING

250-SIZE 102400000

250-ETRN

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 DSN

CONNECTED Jul 11 22:06:15.014 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b812ca0 -- thread:0x7fc81bcad810

WROTE Jul 11 22:06:15.027 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81b814a60 -- thread:0x7fc81a1da120

EHLO [10.0.0.3]

READ Jul 11 22:06:15.083 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81b814a60 -- thread:0x7fc81a1da120

250-rrba-ip-smtp-3-4.saix.net

250-PIPELINING

250-SIZE 102400000

250-ETRN

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 DSN

WROTE Jul 11 22:06:15.100 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81b814a60 -- thread:0x7fc81a1da120

QUIT

READ Jul 11 22:06:15.228 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b812ca0 -- thread:0x7fc81bcad810

220 mx.google.com ESMTP f8sm73607558wiv.0 - gsmtp

WROTE Jul 11 22:06:15.253 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b812ca0 -- thread:0x7fc81bcad810

EHLO [10.0.0.3]

READ Jul 11 22:06:15.462 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b812ca0 -- thread:0x7fc81bcad810

250-mx.google.com at your service, [105.229.89.33]

250-SIZE 35882577

250-8BITMIME

250-STARTTLS

250 ENHANCEDSTATUSCODES

WROTE Jul 11 22:06:15.479 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b812ca0 -- thread:0x7fc81bcad810

STARTTLS

READ Jul 11 22:06:15.674 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b812ca0 -- thread:0x7fc81bcad810

220 2.0.0 Ready to start TLS

WROTE Jul 11 22:06:16.391 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b812ca0 -- thread:0x7fc81bcad810

EHLO [10.0.0.3]

READ Jul 11 22:06:16.607 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b812ca0 -- thread:0x7fc81bcad810

250-mx.google.com at your service, [105.229.89.33]

250-SIZE 35882577

250-8BITMIME

250-AUTH LOGIN PLAIN XOAUTH XOAUTH2

250 ENHANCEDSTATUSCODES

WROTE Jul 11 22:06:16.624 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b812ca0 -- thread:0x7fc81bcad810

AUTH PLAIN (*** 44 bytes hidden ***)

READ Jul 11 22:06:17.430 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b812ca0 -- thread:0x7fc81bcad810

235 2.7.0 Accepted

WROTE Jul 11 22:06:17.447 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b812ca0 -- thread:0x7fc81bcad810

QUIT

INITIATING CONNECTION Jul 11 22:08:10.228 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81b84fba0

INITIATING CONNECTION Jul 11 22:08:10.230 -- host:pop3.telkomsa.net -- port:110 -- socket:0x0 -- thread:0x7fc81a803620

INITIATING CONNECTION Jul 11 22:08:10.264 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81ae470f0

INITIATING CONNECTION Jul 11 22:37:58.095 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81ad18e40

INITIATING CONNECTION Jul 11 22:37:58.098 -- host:pop3.telkomsa.net -- port:110 -- socket:0x0 -- thread:0x7fc81a63bb30

INITIATING CONNECTION Jul 11 22:37:58.156 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81a9b2970

INITIATING CONNECTION Jul 11 22:38:02.495 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81ad44080

INITIATING CONNECTION Jul 11 22:38:02.495 -- host:pop3.telkomsa.net -- port:110 -- socket:0x0 -- thread:0x7fc81a9b2970

INITIATING CONNECTION Jul 11 22:38:02.495 -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x0 -- thread:0x7fc81a9db570

INITIATING CONNECTION Jul 11 22:38:02.495 -- host:smtp.gmail.com -- port:587 -- socket:0x0 -- thread:0x7fc81a1da120

CONNECTED Jul 11 22:38:02.718 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81a1d9b50 -- thread:0x7fc81a9db570

READ Jul 11 22:38:02.775 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81a1d9b50 -- thread:0x7fc81a9db570

220 rrba-ip-smtp-6-5.saix.net ESMTP Postfix

CONNECTED Jul 11 22:38:02.879 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc67df0 -- thread:0x7fc81a1da120

READ Jul 11 22:38:03.082 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc67df0 -- thread:0x7fc81a1da120

220 mx.google.com ESMTP w4sm44467870wia.9 - gsmtp

INITIATING CONNECTION Jul 11 22:38:04.125 -- host:pop3.telkomsa.net -- port:110 -- socket:0x0 -- thread:0x7fc81bc9c490

INITIATING CONNECTION Jul 11 22:38:04.125 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81ad44080

INITIATING CONNECTION Jul 11 22:38:04.170 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81bc222b0

INITIATING CONNECTION Jul 11 22:38:06.981 -- host:pop3.telkomsa.net -- port:110 -- socket:0x0 -- thread:0x7fc81ad44080

INITIATING CONNECTION Jul 11 22:38:06.981 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81add6440

WROTE Jul 11 22:38:32.802 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81a1d9b50 -- thread:0x7fc81a9db570

EHLO [10.0.0.3]

READ Jul 11 22:38:32.858 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81a1d9b50 -- thread:0x7fc81a9db570

250-rrba-ip-smtp-6-5.saix.net

250-PIPELINING

250-SIZE 102400000

250-ETRN

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 DSN

WROTE Jul 11 22:38:32.875 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81a1d9b50 -- thread:0x7fc81a9db570

EHLO [10.0.0.3]

READ Jul 11 22:38:32.931 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81a1d9b50 -- thread:0x7fc81a9db570

250-rrba-ip-smtp-6-5.saix.net

250-PIPELINING

250-SIZE 102400000

250-ETRN

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 DSN

WROTE Jul 11 22:38:32.949 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81a1d9b50 -- thread:0x7fc81a9db570

QUIT

WROTE Jul 11 22:38:33.110 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc67df0 -- thread:0x7fc81a1da120

EHLO [10.0.0.3]

READ Jul 11 22:38:33.328 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc67df0 -- thread:0x7fc81a1da120

250-mx.google.com at your service, [105.229.89.33]

250-SIZE 35882577

250-8BITMIME

250-STARTTLS

250 ENHANCEDSTATUSCODES

WROTE Jul 11 22:38:33.345 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc67df0 -- thread:0x7fc81a1da120

STARTTLS

READ Jul 11 22:38:33.564 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc67df0 -- thread:0x7fc81a1da120

220 2.0.0 Ready to start TLS

WROTE Jul 11 22:38:34.253 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc67df0 -- thread:0x7fc81a1da120

EHLO [10.0.0.3]

READ Jul 11 22:38:34.451 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc67df0 -- thread:0x7fc81a1da120

250-mx.google.com at your service, [105.229.89.33]

250-SIZE 35882577

250-8BITMIME

250-AUTH LOGIN PLAIN XOAUTH XOAUTH2

250 ENHANCEDSTATUSCODES

WROTE Jul 11 22:38:34.470 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc67df0 -- thread:0x7fc81a1da120

AUTH PLAIN (*** 44 bytes hidden ***)

READ Jul 11 22:38:35.315 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc67df0 -- thread:0x7fc81a1da120

235 2.7.0 Accepted

WROTE Jul 11 22:38:35.333 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc67df0 -- thread:0x7fc81a1da120

QUIT

INITIATING CONNECTION Jul 11 22:39:23.984 -- host:pop3.telkomsa.net -- port:110 -- socket:0x0 -- thread:0x7fc81ad48f30

INITIATING CONNECTION Jul 11 22:39:23.985 -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x0 -- thread:0x7fc81bc4e8d0

INITIATING CONNECTION Jul 11 22:39:23.985 -- host:smtp.gmail.com -- port:587 -- socket:0x0 -- thread:0x7fc81b860e10

INITIATING CONNECTION Jul 11 22:39:23.985 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81b842210

CONNECTED Jul 11 22:39:24.183 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81b813020 -- thread:0x7fc81bc4e8d0

READ Jul 11 22:39:24.239 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81b813020 -- thread:0x7fc81bc4e8d0

220 rrba-ip-smtp-6-3.saix.net ESMTP Postfix

CONNECTED Jul 11 22:39:24.294 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b895410 -- thread:0x7fc81b860e10

WROTE Jul 11 22:39:24.319 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81b813020 -- thread:0x7fc81bc4e8d0

EHLO [10.0.0.3]

READ Jul 11 22:39:24.375 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81b813020 -- thread:0x7fc81bc4e8d0

250-rrba-ip-smtp-6-3.saix.net

250-PIPELINING

250-SIZE 102400000

250-ETRN

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 DSN

WROTE Jul 11 22:39:24.391 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81b813020 -- thread:0x7fc81bc4e8d0

EHLO [10.0.0.3]

READ Jul 11 22:39:24.447 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81b813020 -- thread:0x7fc81bc4e8d0

250-rrba-ip-smtp-6-3.saix.net

250-PIPELINING

250-SIZE 102400000

250-ETRN

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 DSN

WROTE Jul 11 22:39:24.464 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81b813020 -- thread:0x7fc81bc4e8d0

QUIT

READ Jul 11 22:39:24.492 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b895410 -- thread:0x7fc81b860e10

220 mx.google.com ESMTP fs8sm75698446wib.0 - gsmtp

WROTE Jul 11 22:39:24.518 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b895410 -- thread:0x7fc81b860e10

EHLO [10.0.0.3]

READ Jul 11 22:39:24.724 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b895410 -- thread:0x7fc81b860e10

250-mx.google.com at your service, [105.229.89.33]

250-SIZE 35882577

250-8BITMIME

250-STARTTLS

250 ENHANCEDSTATUSCODES

WROTE Jul 11 22:39:24.741 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b895410 -- thread:0x7fc81b860e10

STARTTLS

READ Jul 11 22:39:24.959 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b895410 -- thread:0x7fc81b860e10

220 2.0.0 Ready to start TLS

WROTE Jul 11 22:39:26.573 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b895410 -- thread:0x7fc81b860e10

EHLO [10.0.0.3]

READ Jul 11 22:39:26.795 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b895410 -- thread:0x7fc81b860e10

250-mx.google.com at your service, [105.229.89.33]

250-SIZE 35882577

250-8BITMIME

250-AUTH LOGIN PLAIN XOAUTH XOAUTH2

250 ENHANCEDSTATUSCODES

WROTE Jul 11 22:39:26.814 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b895410 -- thread:0x7fc81b860e10

AUTH PLAIN (*** 44 bytes hidden ***)

READ Jul 11 22:39:27.783 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b895410 -- thread:0x7fc81b860e10

235 2.7.0 Accepted

WROTE Jul 11 22:39:27.801 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81b895410 -- thread:0x7fc81b860e10

QUIT

INITIATING CONNECTION Jul 11 22:39:34.770 -- host:pop3.telkomsa.net -- port:110 -- socket:0x0 -- thread:0x7fc81b842210

INITIATING CONNECTION Jul 11 22:39:34.770 -- host:smtp.gmail.com -- port:587 -- socket:0x0 -- thread:0x7fc81a9f50e0

INITIATING CONNECTION Jul 11 22:39:34.770 -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fc81bc4e8d0

INITIATING CONNECTION Jul 11 22:39:34.770 -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x0 -- thread:0x7fc81ac71e30

CONNECTED Jul 11 22:39:34.943 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81bcaaca0 -- thread:0x7fc81ac71e30

READ Jul 11 22:39:34.998 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81bcaaca0 -- thread:0x7fc81ac71e30

220 rrba-ip-smtp-6-3.saix.net ESMTP Postfix

WROTE Jul 11 22:39:35.026 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81bcaaca0 -- thread:0x7fc81ac71e30

EHLO [10.0.0.3]

CONNECTED Jul 11 22:39:35.032 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc69ba0 -- thread:0x7fc81a9f50e0

READ Jul 11 22:39:35.082 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81bcaaca0 -- thread:0x7fc81ac71e30

250-rrba-ip-smtp-6-3.saix.net

250-PIPELINING

250-SIZE 102400000

250-ETRN

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 DSN

WROTE Jul 11 22:39:35.100 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81bcaaca0 -- thread:0x7fc81ac71e30

EHLO [10.0.0.3]

READ Jul 11 22:39:35.155 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81bcaaca0 -- thread:0x7fc81ac71e30

250-rrba-ip-smtp-6-3.saix.net

250-PIPELINING

250-SIZE 102400000

250-ETRN

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 DSN

WROTE Jul 11 22:39:35.174 [kCFStreamSocketSecurityLevelNone] -- host:smtp.dsl.telkomsa.net -- port:25 -- socket:0x7fc81bcaaca0 -- thread:0x7fc81ac71e30

QUIT

READ Jul 11 22:39:35.225 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc69ba0 -- thread:0x7fc81a9f50e0

220 mx.google.com ESMTP x2sm31819916wif.3 - gsmtp

WROTE Jul 11 22:39:35.252 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc69ba0 -- thread:0x7fc81a9f50e0

EHLO [10.0.0.3]

READ Jul 11 22:39:35.453 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc69ba0 -- thread:0x7fc81a9f50e0

250-mx.google.com at your service, [105.229.89.33]

250-SIZE 35882577

250-8BITMIME

250-STARTTLS

250 ENHANCEDSTATUSCODES

WROTE Jul 11 22:39:35.469 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc69ba0 -- thread:0x7fc81a9f50e0

STARTTLS

READ Jul 11 22:39:35.678 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc69ba0 -- thread:0x7fc81a9f50e0

220 2.0.0 Ready to start TLS

WROTE Jul 11 22:39:36.350 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc69ba0 -- thread:0x7fc81a9f50e0

EHLO [10.0.0.3]

READ Jul 11 22:39:36.537 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc69ba0 -- thread:0x7fc81a9f50e0

250-mx.google.com at your service, [105.229.89.33]

250-SIZE 35882577

250-8BITMIME

250-AUTH LOGIN PLAIN XOAUTH XOAUTH2

250 ENHANCEDSTATUSCODES

WROTE Jul 11 22:39:36.555 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc69ba0 -- thread:0x7fc81a9f50e0

AUTH PLAIN (*** 44 bytes hidden ***)

READ Jul 11 22:39:37.391 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc69ba0 -- thread:0x7fc81a9f50e0

235 2.7.0 Accepted

WROTE Jul 11 22:39:37.407 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.gmail.com -- port:587 -- socket:0x7fc81bc69ba0 -- thread:0x7fc81a9f50e0

QUIT

Reply

Answer 6

babowa

Level 9

78,097 points

Jul 11, 2013 2:13 PM in response to travellerblogs

I will leave it to Linc to respond to your log; but here is a general observation:

Most routers only come with Windows installation software; you do not need any software because you should be able to follow their instructions setting it up manually by going to their setup website (something like 192.168.x.x) and entering the info there. Additionally, when I was using Comcast (could be different with your ISP), they required that I call them when I got a new router as they had to "recognize" it on their server before it would work. That process would take very little time once I got to the right tech support person.

Reply

Answer 7

Linc Davis

Level 10

209,535 points

Jul 11, 2013 2:53 PM in response to travellerblogs

Mail logged in successfully to to the Telkom POP server, but got no response from the Gmail IMAP server.

Triple-click anywhere in the line below on this page to select it:

telnet imap.gmail.com 993

Copy the selected text to the Clipboard (command-C).

Launch the Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Paste into the Terminal window (command-V).

After a few seconds, a few lines of output may appear below what you entered. One of those lines should be similar to this:

Connected to gmail-imap.l.google.com.

If you don't get that line, post whatever you do get. You can then quit Terminal.

Reply

Answer 8

Jul 11, 2013 10:44 PM in response to Linc Davis

Hi Linc,

Yes, I get that line but Mail is showing Gmail as active at the moment.

Exact text was as follows:

Last login: Thu Jul 11 23:00:11 on console

imac-4:~ Keith$ go>utilities

-bash: go: command not found

imac-4:~ Keith$ telnet imap.gmail.com 993

Trying 173.194.67.109...

Connected to gmail-imap.l.google.com.

Escape character is '^]'.

The Telkom connection is inactive at the moment so, based on your above command, I have entered:

telnet pop3.telkomsa.net 110

in the command line (I hope that it was the right command, based on your text for Gmail). The response was as follows:

Last login: Fri Jul 12 07:25:22 on ttys000

imac-4:~ Keith$ telnet pop3.telkomsa.net 110

pop3.telkomsa.net: nodename nor servname provided, or not known

imac-4:~ Keith$

I could also add that I have an iPhone connected by wireless to the router and have just sent and successfully received a test mail to myself. The test mail has not appeared on my Mac but both are set up to use the same POP server and port number.

The problem with the Mac also occurs if it is connected by wireless only.

Message was edited by: travellerblogs

Reply

Answer 9

Jul 11, 2013 11:49 PM in response to Linc Davis

Hello Linc,

I have just connected my Windows XP laptop to the router and in the terminal window, typed:

telnet pop3.telkomsa.net 110

The response was:

+OK POP3 ready

On the Mac, it is still showing a connection error for Telkom.

Reply

Answer 10

Linc Davis

Level 10

209,535 points

Jul 11, 2013 11:53 PM in response to travellerblogs

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

Reply

Answer 11

Jul 12, 2013 12:32 AM in response to Linc Davis

Hi Linc,

In Safe Mode, there was no problem and all mails sitting on the Telkomsa server came in.

I have now gone back to normal mode and, for the moment, all is well but, the fault is an intermittent one so I will get back to you if it re-occurs.

Do you think that there was corruption in the OS or could one of the peripherals be the cause?

Reply

Answer 12

Jul 12, 2013 3:42 AM in response to travellerblogs

Hi Linc,

The problem has returned on both Gmail and Telkomsa on the Mac but I am still receiving mail on my iPhone!

Reply

Answer 13

Jul 12, 2013 5:02 AM in response to travellerblogs

Hi Linc,

I thought I would try safe mode again.

When I opened Mail, 2 messages came into my inbox but then a strange thing happened; under MAIL ACTIVITY, incoming messages started and it downloaded 220 messages; then 475; then 33; then 704 and finally 62. All within about 2 minutes!

NO messages appeared in my inbox!

I then reverted to normal mode so that I could open Safari and then went to the Webmail service provided by Telkomsa to check any messages on the server. There were no more than 20 still showing in the webmail inbox, which had previously been picked up by Mail but had not been deleted yet so where on earth did the other batches come from? Any chance of a virus on my machine?

Reply

Answer 14

Linc Davis

Level 10

209,535 points

Jul 12, 2013 7:25 AM in response to travellerblogs

Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.

Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

Launch the Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

Step 1

Triple-click the line of text below on this page to select it:

kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -f -a TextEdit

Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.

Step 2

Repeat with this line:

{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; sudo defaults read com.apple.loginwindow LoginHook 2> /dev/null; } | open -f -a TextEdit

This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

Step 3

launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}' | open -f -a TextEdit

Step 4

ls -1A /e*/{la,mach}* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -f -a TextEdit

Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

Step 5

osascript -e 'tell application "System Events" to get name of every login item' | open -f -a TextEdit

Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.

You can then quit Terminal.

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Answer 15

Jul 12, 2013 12:01 PM in response to Linc Davis

Step 1:

com.rim.driver.BlackBerryUSBDriverInt (0.0.68)

Step 2:

com.rim.BBDaemon

com.oracle.java.Helper-Tool

com.microsoft.office.licensing.helper

com.adobe.fpsaud

Step 3:

com.rim.BBLaunchAgent

com.rim.RimAlbumArtDaemon

com.oracle.java.Java-Updater

com.microsoft.SyncServicesAgent

com.google.keystone.user.agent

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae

Step 4:

/Library/Components:

/Library/Extensions:

/Library/Frameworks:

AEProfiling.framework

AERegistration.framework

Adlm.framework

AudioMixEngine.framework

NyxAudioAnalysis.framework

PluginManager.framework

RIM_VSP.framework

RimBlackBerryUSB.framework

TSLicense.framework

iLifeFaceRecognition.framework

iLifeKit.framework

iLifePageLayout.framework

iLifeSQLAccess.framework

iLifeSlideshow.framework

iTunesLibrary.framework

/Library/Input Methods:

/Library/Internet Plug-Ins:

AdobePDFViewer.plugin

AdobePDFViewerNPAPI.plugin

Flash Player.plugin

Flip4Mac WMV Plugin.plugin

Google Earth Web Plug-in.plugin

JavaAppletPlugin.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

SharePointWebKitPlugin.webplugin

Silverlight.plugin

flashplayer.xpt

iPhotoPhotocast.plugin

nsIQTScriptablePlugin.xpt

/Library/Keyboard Layouts:

/Library/LaunchAgents:

com.oracle.java.Java-Updater.plist

com.rim.BBAlbumArtCacher.plist

com.rim.BBLaunchAgent.plist

/Library/LaunchDaemons:

com.adobe.fpsaud.plist

com.microsoft.office.licensing.helper.plist

com.oracle.java.Helper-Tool.plist

com.rim.BBDaemon.plist

/Library/PreferencePanes:

Flash Player.prefPane

Flip4Mac WMV.prefPane

JavaControlPanel.prefPane

Perian.prefPane

/Library/PrivilegedHelperTools:

com.microsoft.office.licensing.helper

/Library/QuickLook:

iBooksAuthor.qlgenerator

iWork.qlgenerator

/Library/QuickTime:

AC3MovieImport.component

AppleIntermediateCodec.component

AppleMPEG2Codec.component

Flip4Mac WMV Advanced.component

Flip4Mac WMV Export.component

Flip4Mac WMV Import.component

Perian.component

/Library/ScriptingAdditions:

/Library/Spotlight:

Microsoft Office.mdimporter

iBooksAuthor.mdimporter

iWork.mdimporter

/Library/StartupItems:

/etc/mach_init.d:

/etc/mach_init_per_login_session.d:

/etc/mach_init_per_user.d:

Library/Address Book Plug-Ins:

SkypeABDialer.bundle

SkypeABSMS.bundle

Library/Fonts:

Library/Input Methods:

.localized

Library/Internet Plug-Ins:

Library/Keyboard Layouts:

Library/LaunchAgents:

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.ED035F64-0FDD-435F-8868-4F8 C38E70A9A.plist

com.apple.FolderActions.enabled.plist

com.apple.FolderActions.folders.plist

com.google.keystone.agent.plist

com.microsoft.LaunchAgent.SyncServicesAgent.plist

Library/PreferencePanes:

Library/Services:

ToastIt.service

Step 5:

iTunesHelper, Microsoft Database Daemon, AdobeResourceSynchronizer, Dropbox, BlackBerry Device Manager

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