Previous 1 10 11 12 13 14 Next 554 Replies Latest reply: Jun 14, 2014 11:18 AM by zelous Go to original post Branched to a new discussion.
  • TJBUSMC1973 Level 5 Level 5 (7,055 points)

    Non-Jailbroken iPhones don't get viruses, but thanks for your 'opinion'.

     

    Gail, Alessandro: It was 'antoine V.' that is the iOS 7 user.

  • gail from maine Level 6 Level 6 (13,905 points)

    My apologiex Alesandro,

     

    I replied to the wrong post! Terribly sorry!

     

    Antoine V. - that post was for you....

     

     

     

    Alessandro - please accept my sincerest apologies!

     

    GB

  • Alessandro Fornari Level 1 Level 1 (5 points)

    Thanks Gail, really no problem at all !

    FaceTime always on strike on my iPhone, whatever I try it refuses to work...

    I reset Network connections but I just lost all my network passwords and nothing changed .

  • antoine V. Level 1 Level 1 (0 points)

    I'm an apple developper, so no hack for me. I wanted to try to ugrade my iphone with the new firmware to see if the problem was still there.

    now I know that I need to do a clean install on it.

    Sorry if some people were not happy about my post

  • puneet99 Level 1 Level 1 (0 points)

    Guys , while you could writing about the tests you are doing on your own, do call Apple phone support to make it officially known . No one here seems to have a solution to the problem.

     

    Btw, just to discover the root cause ...is there anyone facing the issue (FaceTime not working ) on an iPhone 4 that has NEVER been Jailbroken ? (Never ever Jailbroken ).....

  • mefromlincs Level 1 Level 1 (0 points)

    I have the same problem too.

     

    My Iphone 4 has never ever been jailbroken, it was one of the first batch (bought within a fortnight of release), is on ios 6.1.3 on the O2 network. I only have one itunes id but it is shared with an ipod 4 which can facetime just fine.

     

    It has been going on since early july.

     

    And now I'm off to contact apple support and raise a ticket as it seems that none of these solutions work for all

  • keenobserver Level 1 Level 1 (0 points)

    I've never had mine jailbroken and have had this FT issue since 28June.

     

    Bought iphone 4 on launch day (24June2010) in the UK from Vodafone and never had a problem until now.

     

    Perhaps the inbuilt 'obsoleteness' has gradually started to kick in as its only iPhone 4's being affected and the numbers seem to be growing

  • puneet99 Level 1 Level 1 (0 points)

    Thank you for confirming guys ! ...i bought mine on launch day here in Singapore and this issue surfaced almost the same time as well....since late July ....Amazing isnt it !

     

    Clearly the issue has no correalation with whether jailbroken or not.....

     

    do raise the ticket ...here are the numbers just in case http://support.apple.com/kb/HE57

  • Alessandro Fornari Level 1 Level 1 (5 points)

    Just to let you all know that I followed once more Gail's procedure and this time FaceTime works!

    Now I am between steps 4 and 5. Just after restore, I synchronized only iCloud contacts.

    I will proceed with the following steps...

    Thanks Gail and thanks to the Community!

  • hoagie1 Level 1 Level 1 (0 points)

    I have been reading this thread from the start as I was one of the first to post on this discussion.  It seems to me that the one defining feature for all in spontaneously losing Face Time with "Connecting/Connection Lost" issues is that we all have iPhone 4 launch day/original/early models that have SIM cards. 

     

    And just a note... much thanks to Gail for moderating - and she isn't even experiencing the issue!  It sounds like the work-around (which she posted on page 9 of this discussion) is working.

     

    Yes, it would be nice for Apple to acknowledge the issue and fix it forever.  With so many folks affected, one can only wonder about the resistance for Apple to acknowledge/address this.

     

    Makes me wonder if Pelletier was right about this issue possibly being related to the June International Trade Commission ban on early model iPhone 4 sales in the US, which President Obama reversed earlier this week.  The ban was related to an unspecified technology patent battle between Apple and Samsung. I'm generally not a skeptical/conspiracy type person, but the timing is notable.

  • studiopelletier Level 1 Level 1 (0 points)

    My iPhone 4 bought soon after launch day was never jailbroken. Just unlocked by Apple/AT&T a few months after my contract was up. I am now with T-Mobile.

     

    Just to add to hoagie1's last post, a co-worker of mine bought four CDMA iPhone 4s on Verizon for his family when they came out. No Facetime issues there and they use it daily.

     

    I still haven't tried the factory restore. I simply don't have the time and it seems like an extreme solution for a problem that Apple could probably fix easily. In the mean time I'm using Skype which works great.

  • Normsjie Level 1 Level 1 (0 points)

    My iPhone 4 is having the same issue.  I saw one post that mentioned updated carrier settings.  Did this start when 14.2 rolled out?  It is not applicable to the iPhone 4 but it does install so may impact?   I've seen some references to two versions of 14.2 maybe the early installs have the problem (which comes back with a restore?) but wiping to factory and getting the "latest" 14.2 works?  No idea how to check or if this makes sense, just a thought.

  • birdie78 Level 1 Level 1 (0 points)

    Good morning,

    I would like to share my experience with a similar problem in France (Connection...connection failed) and tested with various people in UK and France with the same result. This problme occured beginning of July.

    I have contacted the support line in Paris. They told me they were not aware of any problems with FT. They suggested to restore to factory setting which I refused as I do not consider the problem being with my Iphone but within Apple.

    I went to an Apple Store near Paris and was told that the problem was reported by lots of people but the person I talked to, was not aware of any action taken by Apple. Obviously customers are not taken very seriously they seemed to be more concerned by sales than our little FT problem. They are right, I've since switched to Skype to my satisfaction.

    I got my complain registered and was given a ticket number (491723359).

    I do not expect much from Apple as I was not taken either very seriously adding to the fact that Apple considers issues published in the various Forums not a realiable source of complaint or information...

    Regards

  • Scarface1983 Level 1 Level 1 (0 points)

    It's a problem of a lot of people. The best think that you can do it's call the self care and join an assistance if you 've the apple care .

     

    However i think that it's a problem of a firewall of connection , sometimes my wifi take a break and doesn't work

     

     

    Think Different

     

     

  • arto65 Level 1 Level 1 (0 points)

    Same problem here. iPhone 4 bought on the release day, and facetime stopped working about a month back.

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