Skip navigation

iPhone 4 facetime not working

147502 Views 543 Replies Latest reply: Apr 17, 2014 6:37 PM by Beffue RSS Branched to a new discussion.
  • MelodicSoul Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 13, 2013 11:54 AM (in response to arto65)

    My iphone 4 was pretty close to release day too.

     

    I wonder if the commonality is that this is happening to the iphone 4's purchased close to release day.

     

    I remember standing in line for mine.

     

    Though, I've looked at some of the model numbers that some of you guys have posted, but found that it did not match mine.  this is leading me to think it's an app that has been released along time ago that could be causing this issue.  An app that was released way back when the iphone 4 was released, recently updated and hasn't been downloaded recently by new users.

     

    that's very far fetched and still doesn't much sense.

     

    Just brainstorming out loud.

     

    Just to reiterate:  problem is not IOS version (as I still had 6.1), and model related (unless ofcourse it more than 1 model that is affected).

     

    Here's a list that gets backup on itunes:

     

    • Contacts* and Contact Favorites (regularly sync contacts to a computer or cloud service such as iCloud to back them up).
    • App Store Application data including in-app purchases (except the Application itself, its tmp and Caches folder).
    • Application settings, preferences, and data, including documents.
    • Autofill for webpages.
    • CalDAV and subscribed calendar accounts.
    • Calendar accounts.
    • Calendar events.
    • Call history.
    • Camera Roll (Photos, screenshots, images saved, and videos taken. Videos greater than 2 GB are backed up with iOS 4.0 and later.)
      Note: For devices without a camera, Camera Roll is called Saved Photos.
    • Game Center account.
    • Home screen arrangement.
    • In-app purchases.
    • Keychain (this includes email account passwords, Wi-Fi passwords, and passwords you enter into websites and some other applications. If you encrypt the backup with iOS 4 and later, you can transfer the keychain information to the new device. With an unencrypted backup, you can restore the keychain only to the same iOS device. If you are restoring to a new device with an unencrypted backup, you will need to enter these passwords again.)
    • List of External Sync Sources (MobileMe, Exchange ActiveSync).
    • Location service preferences for apps and websites you have allowed to use your location.
    • Mail accounts (mail messages are not backed up).
    • Installed Profiles. When restoring a backup to a different device, installed configuration profiles are not restored (such as accounts, restrictions, or anything which can be specified through an installed profile.) Any accounts or settings that are not associated with an installed profile will still be restored.
    • Map bookmarks, recent searches, and the current location displayed in Maps.
    • Microsoft Exchange account configurations.
    • Network settings (saved Wi-Fi hotspots, VPN settings, network preferences).
    • Nike + iPod saved workouts and settings.
    • Notes.
    • Offline web application cache/database.
    • Paired Bluetooth devices (which can only be used if restored to the same phone that did the backup).
    • Safari bookmarks, cookies, history, offline data, and currently open pages.
    • Saved suggestion corrections (these are saved automatically as you reject suggested corrections).
    • Messages (iMessage and carrier SMS or MMS pictures and videos).
    • Trusted hosts that have certificates that cannot be verified.
    • Voice memos.
    • Voicemail token. (This is not the voicemail password, but is used for validation when connecting. This is only restored to a phone with the same phone number on the SIM card).
    • Wallpapers.
    • Web clips.
    • YouTube bookmarks and history.

    * Your contacts are part of the backup to preserve recent calls and favorites lists. Back up your contacts to a supported personal information manager (PIM), iCloud, or another cloud-based service to avoid any potential contact data loss.

  • Alessandro Fornari Level 1 Level 1 (5 points)
    Currently Being Moderated
    Aug 14, 2013 3:00 AM (in response to Alessandro Fornari)

    I know that a complete restore is not the easiest solution because you have to wipe out everything, synchronize all your data, all the apps and put all the id and passwords for each app requiring them, re-create the folders, etc.;

    you lose your sms; but I confirm my iPhone 4 keeps on working perfectly. I have rescued 3 Gb of free space and FaceTime works like a charm.

    Something corrupted something, nobody knows exactly what; but this solution exists, and it is not different from reinstalling an OS on a computer that became somehow sluggish. I think it can happen.

    It took two hours and for me it was worth it. iCloud took care of Contacts, Notes and Calendars. I used "iPhone backup extractor" and "iExplorer" to manually put back many of my app's configurations without restoring a complete backup.

    Thanks again to Gail!

     

    p.s. bought my iPhone in France and I use it mainly in Europe.

  • RipY Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 14, 2013 5:20 AM (in response to Michelle RR)

    So is the only way to get FaceTime working again to do a complete factory restore?

  • Alessandro Fornari Level 1 Level 1 (5 points)
    Currently Being Moderated
    Aug 14, 2013 8:02 AM (in response to RipY)

    As far as we know, at least from this thread, it seems so. It worked for me and apparently for other people here.

  • Nickels99 Calculating status...
    Currently Being Moderated
    Aug 14, 2013 9:57 AM (in response to Alessandro Fornari)

    Stumbled upon this (helpful) thread and just wanted to let everyone know I am having the same issues on the following devices:

     

    iPhone 4, ios 5.0.1, Carrier: Fido (Canada) (My phone)

    iPhone 4, ios 5.0.1, Carrier: Fido (Canada) (My wife's phone)

    iPad 3, ios 5.0.1, no carrier (wifi only) (I will double-check this one)

     

    I have tried my phone on other wi-fi networks without success.  I have a feeling it has to do with phone registration on Apple's facetime servers, mainly because there was some server downtime a couple of weeks ago.  When you do a complete wipe, perhaps all the various services on the phone are reestablished with Apple's servers, versus a restore that uses the old "certificates" (not sure if that's technically correct).

     

    Just some thoughts....

  • Nickels99 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 14, 2013 10:30 AM (in response to Nickels99)

    Sorry, correction:

     

    Not working on:

    iPhone 4, ios 5.0.1, Carrier: Fido (Canada) (My phone)

    iPhone 4, ios 5.0.1, Carrier: Fido (Canada) (My wife's phone)

     

    Working on

    iPad 3, ios 5.1.1, no carrier (wifi only)

  • Pinecrestjim Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 14, 2013 7:40 PM (in response to Michelle RR)

    I have an iPhone 4 and an iPad 3, both on the same iTunes account.  Facetime connects/call failed on the iPhone,yet works as its supposed to on the iPad.  This would seem to indicate that it is either an Apple server problem, or somehow certain iPhones have picked up a virus?  (Lord, pray tell that Microsoft is now not the only target!)

     

    I attempted to contact Apple's technical department as others here have suggested.  It seems that one has to fork over money for the priviledge of advising Apple that THEY have a problem.  If anyone has a workaround to get to their service department (other than lying about the upgrade to iO6 exemption), please tell us all.  The more that call, the better the chance of getting Apple to address this issue.

  • ios decipher Level 4 Level 4 (2,595 points)
    Currently Being Moderated
    Aug 14, 2013 7:48 PM (in response to Pinecrestjim)

    Pinecrestjim wrote:

     

    It seems that one has to fork over money for the priviledge of advising Apple that THEY have a problem.

     

    I have an iPhone 4 running iOS 6.1.3 and I FaceTime family on a regular basis with no issues, so to say Apple have a problem is incorrect it would just seem you have an issue with either your device or Apple ID account. Also in terms of payment for support that would just mean your 90 days complementary phone support has expired and requires you to pay for tech support service.

  • Nickels99 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 14, 2013 8:05 PM (in response to ios decipher)

    15000 page views, with symptoms ocurring at the same time with common devices, and you don't think it's an Apple issue?  How much evidence do you need?

  • puneet99 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 14, 2013 8:40 PM (in response to Nickels99)

    Restore is not a solution, its a workaround to a problem, which has occurred at the SAME time (since July) to the SAME model (iPhone 4)...around the world ...to INCREASING number of people !

     

    Apple is not Microsoft. Hopefully its not becoming one.

     

    I got a ticket number as well ( I didnt pay anything)...I quoted birdie's ticket number as well

    birdie's - 491723359

    mine - 481436871

     

    Engineering team sent quite a few questions -

    "

    1. When did this issue start?

    2. What is the customers telephone number?

    3. What is the customers Apple ID?

    4. Does the customer receive an error message? Provide screen shot.

    5. Does the customer have this issue with all contacts or specific contacts?

    6. Can the customer receive FaceTime calls?

    7. Does the issue persist on another Wi-Fi network?

    8. Does the issue persist when the device is restored as new?

     

     

    These are additional information that they would like to gather also:

     

    ISP:

    Modem make/model:

    Router make/model:

    Router firmware version:

    Wireless encryption:

    Radio mode (802.11a, b, g, or n):

    802.11n band (2.4 GHz and or 5 GHz):

    SSID broadcast or hidden?:

    "

     

    Clearly, point 8 is beocming a show stopper. I am using Skype now.

     

    More people should log tickets .. ...you dont need to pay for that....first call phone support and tell them the issue...officially logged.

  • Nickels99 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 14, 2013 9:30 PM (in response to puneet99)

    Puneet99 - agree with you.  I'm not doing a restore with all the associated headaches due to an Apple issue.  Just thought someone would know how to properly re-register FaceTime service (not just turning it off and on).

  • Frick156 Calculating status...
    Currently Being Moderated
    Aug 16, 2013 5:56 AM (in response to Michelle RR)

    As I was suffering from the FaceTime outage as well, I decided last night to perform a Factory Restore to try to restore the functionality.

     

    I did work and I am now able to FaceTime with the best of them...

     

    Thanks to all the testers and trailblazers. Unfortunate that the solution was such a drastic one. Would have been good to know the underlying cause...

  • mbga8mjb Calculating status...
    Currently Being Moderated
    Aug 16, 2013 8:11 AM (in response to Frick156)

    I don't think a restore is a solution. Its a workaround. Root cause has not been established.

     

    For the record, I have an early iPhone 4, i'm in the UK and use OVIVO as my carrier.

    Facetime was working fine until a few weeks ago. iOS 6.1.3

     

    I dont want to lose all my game setting etc so I refuse to do a factory reset

  • nvfusa Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 16, 2013 8:59 AM (in response to mbga8mjb)

    I'm with you, I refuse to do a factory reset. Meanwhile, I will continue to use Skype until Apple addresses this issue.

1 ... 11 12 13 14 15 ... 37 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (22)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.